Workforce Management Scheduler Salary in Mount Prospect, IL

The Workforce Management Scheduler is responsible for creating and maintaining employee schedules to ensure adequate coverage for all shifts. This role involves analyzing call volume and staffing needs, adjusting schedules as necessary, and communicating with employees to ensure they are aware of their assigned shifts. The Workforce Management Scheduler also monitors attendance and time-off requests, and makes adjustments to the schedule as needed. Additionally, they may be responsible for forecasting future staffing needs and making recommendations for hiring or adjusting staffing levels. This role requires strong organizational and communication skills, as well as the ability to analyze data and make informed decisions to optimize workforce efficiency.