Average Salary for Jobs with Customer Service Monitoring Software Skills

The average salary for jobs that require the skills of Customer Service Monitoring Software is $66,002 based on United States National Average.

Base Salary

Core compensation

$26,459
$105,546
$66,002
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Job Title Experience EDUCATION Avg. Salary  
Job TitleContact Center Quality Analyst Experience2 - 4 EducationBachelors Avg. Salary$45,021  
50.66%
Job Title, Experience, Education

Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develop More

Avg. Salary,  
Alternate Job Titles:
Call Center Agent Quality Monitoring Analyst
Contact Center Planning and Monitoring Analyst
Job TitleContact Center Quality Analyst, Sr. Experience2 + EducationBachelors Avg. Salary$53,212  
59.88%
Job Title, Experience, Education

Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develop More

Avg. Salary,  
Alternate Job Titles:
Contact Center Planning and Monitoring Senior Analyst
Call Center Agent Quality Monitoring Senior Analyst
Job TitleContact Center Quality Assurance Auditor Experience2 - 4 EducationBachelors Avg. Salary$45,925  
51.68%
Job Title, Experience, Education

Monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback an More

Avg. Salary,  
Alternate Job Titles:
Contact Center Quality Metrics Auditor
Customer Service Quality Assurance Audit Specialist
Call Center Quality Assurance Auditor
Job TitleContact Center Quality Manager Experience3 - 5 EducationBachelors Avg. Salary$73,628  
82.86%
Job Title, Experience, Education

Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that cor More

Avg. Salary,  
Alternate Job Titles:
Call Center Quality Manager
Contact Center Planning and Monitoring Supervisor
Job TitleCustomer Retention Manager Experience5 + EducationBachelors Avg. Salary$83,897  
94.41%
Job Title, Experience, Education

Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships an More

Avg. Salary,  
Alternate Job Titles:
Customer Success and Satisfaction Manager
Customer Retention/Insights Manager
At Risk Customer Support Manager
Customer Satisfaction & Retention Manager
Customer Service/Retention Manager