Average Salary for Jobs with Customer Service Monitoring Software Skills

The average salary for jobs that require the skills of Customer Service Monitoring Software is $82,379 based on United States National Average.

Base Salary

Core compensation

$34,116
$130,643
$82,379
Contact Center Quality Analyst I
Alternate Job Titles: Call Center Quality Monitoring Analyst I | Contact Center Quality Assurance Analyst I | Contact Center Quality Assurance Auditor I

Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bache... View job details


Contact Center Quality Analyst II
Alternate Job Titles: Call Center Quality Monitoring Analyst II | Contact Center Quality Assurance Analyst II | Contact Center Quality Assurance Auditor II

Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bache... View job details


Contact Center Quality Analyst III
Alternate Job Titles: Call Center Quality Monitoring Analyst III | Contact Center Quality Assurance Analyst III | Contact Center Quality Assurance Auditor III

Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bache... View job details


Contact Center Quality Analyst IV
Alternate Job Titles: Call Center Quality Monitoring Analyst IV | Contact Center Quality Assurance Analyst IV | Contact Center Quality Assurance Auditor IV

Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bache... View job details


Contact Center Quality Manager
Alternate Job Titles: Call Center Quality Manager | Contact Center Quality Assurance Manager

Manages contact center quality assurance programs. Develops policies and procedures that improve the quality of inbound and outbound customer interactions. Establishes quality standards governing customer interactions and implements monitoring programs. Defines performance metrics and quality goals that continuously improve customer satisfaction and call center performance. Designs training progra... View job details