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Contact Center Quality Analyst IV Salary in the United States

How much does a Contact Center Quality Analyst IV make in the United States?

As of August 01, 2026, the average salary for a Contact Center Quality Analyst IV in the United States is $102,728 per year, which breaks down to an hourly rate of $49.

However, a Contact Center Quality Analyst IV's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $135,960
  • Majority Range (25th-75th percentile): $96,564 to $120,123
  • Entry-Level (10th percentile): $90,952
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Contact Center Quality Analyst IV Salaries

A Contact Center Quality Analyst IV's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Quality Analyst IV Salaries?

Experience is a primary driver of a Contact Center Quality Analyst IV's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Contact Center Quality Analyst II (2-4 years): $52,631
  • Contact Center Quality Analyst III (4-7 years): $58,672
  • Contact Center Quality Analyst IV (7+ years): $102,728
  • Contact Center Quality Supervisor (7+ years): $84,530
  • Contact Center Quality Manager (7+ years): $104,838
Job Role Years of Experience Average Salary
Contact Center Quality Analyst II2-4 years$52,631
Contact Center Quality Analyst III4-7 years$58,672
Contact Center Quality Analyst IV7+ years$102,728
Contact Center Quality Supervisor7+ years$84,530
Contact Center Quality Manager7+ years$104,838
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How Do Contact Center Quality Analyst IVs Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Quality Analyst IVs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $113,740.
  • California: $113,309.
  • Massachusetts: $111,799.

Top Paying Cities for Contact Center Quality Analyst IV

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $129,571
  • San Francisco: $128,152
  • Oakland: $125,451

Contact Center Quality Analyst IV Salary by Company Size: Startups vs. Enterprise

Contact Center Quality Analyst IV salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $114,998. While startup companies pay approximate $97,286.

Contact Center Quality Analyst IV Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $97,286
Growth Stage 51~500 $102,891
Established 501~5000 $111,051
Enterprise 5000+ $114,998

Contact Center Quality Analyst IV Salary by Industry: Top Paying Sectors

For Contact Center Quality Analyst IV roles, the industry you choose can affect earning potential by as much as 52% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 27% above the average. In contrast, Contact Center Quality Analyst positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Contact Center Quality Analyst IV as a support function rather than a direct revenue driver.

The top paying industries for a Contact Center Quality Analyst IV

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services$130,465$63.027%
Biotechnology$126,355$61.023%
Internet$123,274$59.020%
Healthcare$118,137$57.015%
Energy & Utilities$113,001$54.010%

Contact Center Quality Analyst IV Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Quality Analyst IV's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026
$96,564
Average $102,728/year
$120,123
$8,047
Average $8,561/month
$10,010
$1,857
Average $1,976/week
$2,310
$46
Average $49/hour
$58
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $120,123 $10,010 $2,310 $58
Average $102,728 $8,561 $1,976 $49
25th Percentile $96,564 $8,047 $1,857 $46

Contact Center Quality Analyst IV Salary Growth & Career Path

Contact Center Quality Analyst IV

Next Role

Advancement

For a Contact Center Quality Analyst IV, the most direct path to higher earnings is advancing to the Contact Center Quality Supervisor role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $84,530 - a projected growth of -18% over your current level.

Most common benefits for Contact Center Quality Analyst IV

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Contact Center Quality Analyst IV

Here are companies hiring for Contact Center Quality Analyst IV and their salaries, click below for more details.

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FAQ about Contact Center Quality Analyst IV

1. Where can a Contact Center Quality Analyst IV earn the most?

A Contact Center Quality Analyst IV's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Quality Analyst IV earns the most in San Jose, CA, where the annual salary of a Contact Center Quality Analyst IV is $129,571.

2. What is the highest pay for Contact Center Quality Analyst IV?

The highest pay for Contact Center Quality Analyst IV is $135,960.

3. What is the lowest pay for Contact Center Quality Analyst IV?

The lowest pay for Contact Center Quality Analyst IV is $90,952.

4. What are the responsibilities of Contact Center Quality Analyst IV?

Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.

5. What industry pays the highest salary for Contact Center Quality Analyst IV?

The Financial Services industry offers the highest average compensation for Contact Center Quality Analyst IV roles, with salaries approximately 27% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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