Average Salary for Jobs with Service Request Management Process Skills

The average salary for jobs that require the skills of Service Request Management Process is $156,509 based on United States National Average.

Base Salary

Core compensation

$26,785
$286,234
$156,509
Commercial Tire Service Manager
Alternate Job Titles: Commercial Automotive Services Manager | Commercial Tire Service Operations Manager

Manages the service staff to effectively meet customer requirements and minimize service related expenses. Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other tr... View job details


Contact Center Director
Alternate Job Titles: Call Center Director

Directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor... View job details


Contact Center Scheduler
Alternate Job Titles: Call Center Scheduler | Contact Center Forecasting and Resourcing Analyst | Contact Center Metrics Analyst | Customer Service Center Scheduler

Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Typically requires a bachelor's degree. Typically reports to a manager. Works on projects/matters of limited complexity in... View job details


Contact Center Scheduler, Sr.
Alternate Job Titles: Call Center Senior Scheduler | Contact Center Forecasting and Resourcing Senior Analyst | Contact Center Metrics Senior Analyst | Customer Service Center Senior Scheduler

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. May provide recommendations for improving contact center operations. Advanced analytical skills are typically required. Typically requ... View job details


Contact Center Scheduling Manager
Alternate Job Titles: Call Center Scheduling Manager | Contact Center Agent and Resources Scheduling Manager | Customer Service Center Forecasting/Optimization Manager

Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and ... View job details