Customer Care Manager Salary in Guangzhou, CN
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How much does a Customer Care Manager make in Guangzhou, CN? The average Customer Care Manager salary in Guangzhou, CN is ¥368,964 as of April 16, 2021, but the range typically falls between ¥207,874 and ¥631,776. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more global market data that allows you to price your jobs around the world and compare job salaries across countries and cities on real-time compensation data, Salary.com helps you to determine your exact pay target.
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Skills to Boost a Customer Care Manager Salary
Mastering key skills can significantly increase your earning potential as a Customer Care Manager. According to Salary.com's Real-time Job Posting Data, expertise in Customer Service can lead to a 15% salary raise, while strong Customer Support skills boost pay by a 2%. Even Customer Retention can result in a 1% salary increase.
Skill Library evaluates talent skills across five levels, supported by 5-10 behavior indicators, delivering precise insights for data-driven hiring decisions.
Customer Service
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Customer Retention
Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations generally attempt to reduce customer defections. Customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship and successful retention efforts take this entire lifecycle into account. A company's ability to attract and retain new customers is related not only to its product or services, but also to the way it services its existing customers, the value the customers actually generate as a result of utilizing the solutions, and the reputation it creates within and across the marketplace.
More Skills...
Based on recent job listings, in-demand skills in the Customer Care Manager field include Customer Service (15%), Customer Support (2%), and Customer Retention (1%). These skills reflect current market needs.
| Skills | Salary | Demand | |
|---|---|---|---|
| Skill & Salary | Demand | ||
| ¥424,308 |
Customer Service
¥424,308
|
15%
|
|
| ¥376,343 |
Customer Support
¥376,343
|
2%
|
|
| ¥372,653 |
Customer Retention
¥372,653
|
1%
|
What does a Customer Care Manager do?
Customer Care Manager
Tokyo Yokohama Rollup, JP
You evaluate the performance of Customer Care team members on compliance with our policies and the objectives as well as their performance on their respective customer accounts.
12/23/2020
Customer Care Manager
Madrid, ES
Walk-In Interview for Customer Care Manager ( 12 - 13 yrs).
12/23/2020
Customer Care Manager
Puebla, MX
With more than three decades of experience in the beauty industry, we are definitely doing something right and that starts with customer care.
02/10/2021
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About Guangzhou, China
The old town of Guangzhou was near Baiyun Mountain on the east bank of the Pearl River (Zhujiang) about 80 miles (129 km) from its junction with the South China Sea and about 300 miles (483 km) below its head of navigation. It commanded the rich alluvial plain of the Pearl River Delta, with its connection to the sea protected at the Humen Strait. The present city spans 7,434.4 square kilometers (2,870.4 sq mi) on both sides of the river from 112° 57′ to 114° 03′ E longitude and 22° 26′ to 23° 56′ N latitude in south-central Guangdong. The Pearl is the 4th-largest river of China. Baiyun Mountai...
Source: Wikipedia (as of 03/30/2021). Read more from Wikipedia
Customer Care Manager Pay Difference by Cities
| City, Country | Compared to national average |
|---|---|
| City, Country Shanghai, CN |
Compared to national average
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| City, Country Beijing, CN |
Compared to national average
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| City, Country Suzhou, CN |
Compared to national average
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| City, Country Guangzhou, CN |
Compared to national average
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Employees with Customer Care Manager in their job title in Beijing, CN earn an average of 18.8% more than the national average.
Similar Jobs to Customer Care Manager in Guangzhou, CN
Loading results...
| Job Title | Location | Salary Range in CNY |
|---|---|---|
| Job Title Customer Care Director | Location Guangzhou, CN |
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| Job Title Customer Care Representative I | Location Guangzhou, CN |
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| Job Title Customer Care Representative II | Location Guangzhou, CN |
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| Job Title Customer Care Representative III | Location Guangzhou, CN |
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| Job Title Customer Care Supervisor | Location Guangzhou, CN |
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Understand the base salary paid range for a Customer Care Manager in Guangzhou, CN
Average Base Salary
Core compensation
207874
631776
The chart shows the base salary for Customer Care Manager in Guangzhou ranges from ¥207,874 to ¥631,776 with the average base salary of ¥368,964. The basic salary is the employee minimum income you can expect to earn in exchange for your time or services. This is the amount earned before adding benefits, bonuses, or compensation. The base salary of the Customer Care Manager may get paid difference by industry, location, and factors.
Customer Care Manager Frequently Asked Questions
Can I expect to receive a higher salary for the position of Customer Care Manager in Beijing than for the same job in Suzhou in the China?
On average, a Customer Care Manager, working in Beijing, China, would generally get a higher salary than those working in the city of Suzhou. The larger cities in the CN typically provide numerous opportunities for Customer Care Manager Jobs. Since Guangzhou, China is an attractive place to work for many professions, Customer Care Manager Jobs could be competitive. Candidates need to consider personal preferences when deciding on a work location and weigh all factors including employment viability, cost of living, workforce competition, and quality of life in a particular location.
April 16, 2021
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What is the salary range for a Customer Care Manager in Guangzhou, China? What is the average hourly rate?
The average salary for a Customer Care Manager in Guangzhou, China is ¥368,964 per year. The salary range for a Customer Care Manager is between ¥207,874 and ¥631,776. While we are seeing hourly wages as high as ¥304 and as low as ¥100, the majority of Customer Care Managers are currently paid an average of ¥177 in Guangzhou, China. The average salary pay range for a Customer Care Manager can vary depending on specific skills, level of skill, location, education, and years of experience. The company size, industry, and location, and numbers of available job candidates may also affect salary offers. Salaries for a Customer Care Manager in Guangzhou, China can differ based on any or all of these varying factors.
April 16, 2021
salary.com
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Besides the base pay, what other benefits might be negotiable when considering a Customer Care Manager job? What common items are generally included in a total compensation package?
A total compensation package consists of base pay or salary and all other types of pay and benefits that a Customer Care Manager working in Guangzhou, China will receive in exchange for their job. Some common items included in the total compensation of a Customer Care Manager working in the Guangzhou, China are bonuses, medical/dental/vision benefits coverage, paid leaves, life insurance, and pension plan company match. Some companies in the Guangzhou, China might also offer long-term incentives such as stock options or stock grants for Customer Care Managers. Other popular benefits are gym memberships, free parking, monthly car expenses, free food, and company discounts. Evaluate all offered benefits to determine if they are of value to you. Consider items that you value and see if you can negotiate favorable terms for them. For example, request an extra week of vacation, reimbursement for training, flexible work hours, or subsidized parking. These perks have a value that should be included when you evaluate the entire compensation package offered to you.
April 16, 2021
salary.com
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Last Update: April 16, 2021