What are the main factors that influence a Customer Care Manager's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A Customer Care Manager's salary?

A Customer Care Manager's salary grows with experience: a Customer Care Team Leader (7+ years)earns $63,348, a Customer Care Supervisor (7+ years)earns $75,568, a Customer Care Manager (7+ years)earns $99,705, a Customer Care Senior Manager (7+ years)earns $136,773, a Customer Care Director (7+ years)earns $179,185,

What are the highest paying states for a Customer Care Manager?

Customer Care Manager salary varies significantly by state. The top 3 highest paying states for Customer Care Manager roles are District of Columbia $110,400, California $110,000, Massachusetts $108,600. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Care Manager roles make?

Salaries for Customer Care Manager level roles vary by specialization: Customer Care Senior Manager: $136,800; Customer Service Manager: $99,705; Area Customer Care Manager: $99,614; Assistant Manager Customer Care: $77,930; Customer Care Supervisor: $75,600.

How do different companies affect a Customer Care Manager's salary?

Company size, industry, and compensation structure create significant salary variations for Customer Care Manager roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

Customer Care Manager Salary in the United States

How much does a Customer Care Manager make in the United States?

As of September 01, 2026, the average salary for a Customer Care Manager in the United States is $99,800 per year, which breaks down to an hourly rate of $48.

However, a Customer Care Manager's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $122,916
Majority Range (25th-75th percentile): $88,100 to $111,900
Entry-Level (10th percentile): $77,448

10% $77,448

50% (Median) $99,800

90% $122,916

Customer Care Manager Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$111,900	$9,325	$2,152	$54
Average	$99,800	$8,317	$1,919	$48
25th Percentile	$88,100	$7,342	$1,694	$42

Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Key Factors That Influence Customer Care Manager Salaries

A Customer Care Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Customer Care Manager Salaries?

Experience is a primary driver of a Customer Care Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Customer Care Team Leader (7+ years): $63,348
Customer Care Supervisor (7+ years): $75,568
Customer Care Manager (7+ years): $99,705
Customer Care Senior Manager (7+ years): $136,773
Customer Care Director (7+ years): $179,185

Job Role	Years of Experience	Average Salary
Customer Care Team Leader	7+ years	$63,348
Customer Care Supervisor	7+ years	$75,568
Customer Care Manager	7+ years	$99,705
Customer Care Senior Manager	7+ years	$136,773
Customer Care Director	7+ years	$179,185

View as Graph

How Do Customer Care Manager Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Care Managers. For example, consider the average annual salaries in these key locations:

District of Columbia: $110,400.
California: $110,000.
Massachusetts: $108,600.

District of Columbia $110,400 California $110,000 Massachusetts $108,600 Washington $108,200 New Jersey $108,100 Alaska $108,000 Connecticut $106,600 New York $106,000

Hawaii $104,300 Rhode Island $103,400 Maryland $102,900 Minnesota $102,100 Colorado $101,800 Illinois $101,700 Oregon $101,300 Delaware $101,000

New Hampshire $100,800 Virginia $100,500 Pennsylvania $99,300 Nevada $98,700 North Dakota $98,500 Michigan $98,200 Wisconsin $98,100 Vermont $97,900

Maine $97,300 Texas $97,300 Arizona $97,200 Ohio $97,100 Georgia $96,200 Indiana $95,800 Wyoming $95,700 Utah $95,500

Iowa $95,500 Kansas $95,000 Missouri $94,800 Louisiana $94,800 North Carolina $94,800 Florida $94,400 Montana $94,200 Nebraska $94,000

Kentucky $93,900 South Carolina $93,500 Tennessee $93,200 Idaho $93,100 New Mexico $92,400 Oklahoma $92,200 Alabama $91,600 South Dakota $90,700

Arkansas $90,100 West Virginia $89,800 Mississippi $89,000

Top Paying Cities for Customer Care Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $125,800
San Francisco: $124,400
Oakland: $121,800

San Jose, CA $125,800

San Francisco, CA $124,400

Oakland, CA $121,800

New York, NY $114,800

Paramus, NJ $113,500

Queens Village, NY $113,400

Passaic, NJ $113,400

Bergenfield, NJ $113,300

Huntington, NY $113,100

Stamford, CT $113,100

Newark, NJ $112,300

Bridgeport, CT $112,100

Vallejo, CA $111,900

New Brunswick, NJ $111,900

Petaluma, CA $111,800

Middlesex, NJ $111,600

Somerset, NJ $111,600

Santa Cruz, CA $111,500

Boston, MA $110,800

Monterey, CA $110,500

Seattle, WA $110,300

Santa Rosa, CA $110,200

Los Angeles, CA $110,200

Juneau, AK $110,000

Washington, DC $109,800

Orange, CA $109,500

Santa Ana, CA $109,200

Anaheim, CA $109,100

Anchorage, AK $109,100

Long Beach, CA $109,100

Santa Maria, CA $108,800

Everett, WA $108,700

Danbury, CT $108,400

Bremerton, WA $108,200

Tacoma, WA $107,900

New Suffolk, NY $107,900

Sacramento, CA $107,900

Santa Barbara, CA $107,800

Trenton, NJ $107,600

San Diego, CA $107,600

Brockton, MA $107,500

Fairbanks, AK $107,300

Lompoc, CA $107,000

Lowell, MA $107,000

Ventura, CA $106,900

Nashua, NH $106,900

Stockton, CA $106,900

Modesto, CA $106,200

Poughkeepsie, NY $106,000

Kennewick, WA $105,800

Olympia, WA $105,800

New Haven, CT $105,700

Lawrence, MA $105,400

Hartford, CT $105,300

Riverside, CA $105,200

New Bedford, MA $105,100

Richland, WA $105,100

Atlantic City, NJ $105,000

New Britain, CT $105,000

San Bernardino, CA $105,000

Bakersfield, CA $105,000

New London, CT $104,900

Norwich, CT $104,900

Portsmouth, NH $104,900

Boulder, CO $104,700

Portland, OR $104,500

Worcester, MA $104,500

Minneapolis, MN $104,200

Philadelphia, PA $104,100

Honolulu, HI $103,700

Saint Paul, MN $103,700

Vineland, NJ $103,700

Providence, RI $103,400

Chicago, IL $103,100

Bellingham, WA $103,000

Springfield, MA $102,900

Baltimore, MD $102,900

Chico, CA $102,600

Pittsfield, MA $102,300

Manchester, NH $102,100

Spokane, WA $101,700

Denver, CO $101,700

Albany, NY $101,200

Troy, NY $101,200

Nassau, NY $101,100

Schenectady, NY $101,000

Wilmington, DE $100,900

Burlington, VT $100,800

Salem, OR $100,700

Portland, ME $100,400

Yakima, WA $100,300

Rochester, MN $100,000

Reno, NV $100,000

Fresno, CA $100,000

Milwaukee, WI $99,900

Detroit, MI $99,800

Ann Arbor, MI $99,700

Allentown, PA $99,700

Colorado Springs, CO $99,600

Syracuse, NY $99,500

Carson City, NV $99,500

Houston, TX $99,400

Eugene, OR $99,300

Gary, IN $99,200

Springfield, OR $99,100

Bismarck, ND $99,100

Galveston, TX $99,000

Medford, OR $98,900

Austin, TX $98,800

Fort Collins, CO $98,800

Concord, NH $98,800

Mesa, AZ $98,600

Reading, PA $98,500

Phoenix, AZ $98,500

Dallas, TX $98,500

Saint Cloud, MN $98,400

Madison, WI $98,300

Utica, NY $98,000

Rochester, NY $97,900

Des Moines, IA $97,800

Raleigh, NC $97,800

Atlanta, GA $97,700

Battle Creek, MI $97,700

Salt Lake City, UT $97,600

Lancaster, PA $97,500

Harrisburg, PA $97,300

Boca Raton, FL $97,200

Columbus, OH $97,200

Fort Worth, TX $97,200

Champaign, IL $97,200

Kansas City, KS $97,200

Kansas City, MO $97,200

Pittsburgh, PA $97,100

Richmond, VA $97,100

Indianapolis, IN $97,100

Cleveland, OH $97,100

Las Vegas, NV $96,900

Cincinnati, OH $96,900

Petersburg, VA $96,800

Huntsville, AL $96,600

Lansing, MI $96,600

Lebanon, PA $96,600

Pueblo, CO $96,500

Appleton, WI $96,500

Buffalo, NY $96,500

Charlotte, NC $96,400

Saint Louis, MO $96,400

Dayton, OH $96,400

Racine, WI $96,400

York, PA $96,300

Elkhart, IN $96,300

Gastonia, NC $96,300

Billings, MT $96,300

Beaumont, TX $96,300

Toledo, OH $96,200

Lorain, OH $96,200

Benton Harbor, MI $96,200

Rockford, IL $96,100

Rock Hill, SC $96,100

Binghamton, NY $96,100

Springfield, IL $96,000

Elyria, OH $96,000

Fargo, ND $96,000

Flagstaff, AZ $96,000

Fort Lauderdale, FL $95,900

Cheyenne, WY $95,800

Grand Forks, ND $95,800

Duluth, MN $95,800

Miami, FL $95,800

Bangor, ME $95,600

Cedar Rapids, IA $95,400

Durham, NC $95,400

Louisville, KY $95,400

Grand Rapids, MI $95,400

Hialeah, FL $95,400

Casper, WY $95,200

Virginia Beach, VA $95,100

New Orleans, LA $95,100

Scranton, PA $95,100

Akron, OH $95,000

Peoria, IL $94,900

Sarasota, FL $94,900

Nashville, TN $94,800

Omaha, NE $94,800

Green Bay, WI $94,800

Jamestown, NY $94,700

Davenport, IA $94,700

Charleston, SC $94,700

Baton Rouge, LA $94,700

Tucson, AZ $94,600

Saint Petersburg, FL $94,600

Tampa, FL $94,600

Evansville, IN $94,500

Port Arthur, TX $94,500

Bradenton, FL $94,500

Santa Fe, NM $94,300

Clearwater, FL $94,100

Orlando, FL $94,100

La Crosse, WI $93,900

Canton, OH $93,900

Albuquerque, NM $93,800

Newport News, VA $93,800

High Point, NC $93,800

Ogden, UT $93,700

Norfolk, VA $93,600

Laramie, WY $93,600

Corpus Christi, TX $93,600

Rock Island, IL $93,500

Saginaw, MI $93,500

Jacksonville, FL $93,500

Salisbury, NC $93,500

Boise, ID $93,400

Moline, IL $93,400

Fort Myers, FL $93,400

Memphis, TN $93,300

Tulsa, OK $93,300

Waterloo, IA $93,200

Spartanburg, SC $93,100

Lincoln, NE $93,100

Fort Wayne, IN $93,100

Provo, UT $93,100

Cedar Falls, IA $92,900

San Antonio, TX $92,900

Greensboro, NC $92,900

South Bend, IN $92,800

Birmingham, AL $92,700

Savannah, GA $92,700

Muskegon, MI $92,700

Winston Salem, NC $92,600

Lake Charles, LA $92,400

Anderson, IN $92,400

Augusta, GA $92,300

Lexington, KY $92,300

Greenville, SC $92,300

Wichita, KS $92,200

Lima, OH $92,200

Tuscaloosa, AL $92,200

Springfield, OH $92,100

Columbia, SC $92,100

Asheville, NC $92,000

Bloomington, IN $91,900

Knoxville, TN $91,500

Shreveport, LA $91,500

Wilmington, NC $91,400

Roanoke, VA $91,400

Topeka, KS $91,200

Frankfort, KY $91,200

Melbourne, FL $91,100

Longview, TX $91,100

Oklahoma City, OK $91,100

Chillicothe, OH $91,100

Sioux Falls, SD $90,900

Mobile, AL $90,900

Terre Haute, IN $90,900

Altoona, PA $90,800

Killeen, TX $90,700

Amarillo, TX $90,700

Chattanooga, TN $90,600

Fayetteville, AR $90,600

Sioux City, IA $90,500

Idaho Falls, ID $90,500

Lynchburg, VA $90,400

Gainesville, FL $90,300

Portsmouth, OH $90,200

Little Rock, AR $90,200

Lafayette, LA $90,200

Youngstown, OH $90,200

Temple, TX $90,100

Pensacola, FL $90,100

Daytona Beach, FL $90,100

Clarksville, TN $90,100

Hopkinsville, KY $89,800

Erie, PA $89,800

Florence, SC $89,700

Charleston, WV $89,600

Great Falls, MT $89,500

Tallahassee, FL $89,400

Macon, GA $89,400

Fayetteville, NC $89,300

Waco, TX $89,300

Helena, MT $89,300

Pine Bluff, AR $89,200

Vincennes, IN $89,100

Lubbock, TX $89,100

Alamogordo, NM $89,000

Twin Falls, ID $88,900

Rapid City, SD $88,900

Greenville, MS $88,700

Jackson, MS $88,700

Huntington, WV $88,700

Parkersburg, WV $88,600

Montgomery, AL $88,600

Wichita Falls, TX $88,500

Springfield, MO $88,500

Biloxi, MS $88,400

Monroe, LA $88,300

Columbus, GA $88,200

Johnstown, PA $88,200

Sumter, SC $88,200

Pascagoula, MS $88,000

Abilene, TX $88,000

Kingsport, TN $87,800

Albany, GA $87,800

Gulfport, MS $87,700

Alexandria, LA $87,400

Fort Smith, AR $87,100

El Paso, TX $86,900

Las Cruces, NM $86,400

Harlingen, TX $86,200

Pocatello, ID $86,200

Florence, AL $86,000

Brownsville, TX $86,000

Mcallen, TX $85,800

Dothan, AL $85,700

Columbus, MS $85,100

Altus, OK $84,600

Lawton, OK $84,400

Pierre, SD $84,100

What Skills Can Increase a Customer Care Manager's Salary?

Demanded Skills for the Role:

Customer Service (Mentioned in 14.78% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Support (Mentioned in 1.76% Job Postings): Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Billing (Mentioned in 0.98% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.

Skills	Demand Percentage
Customer Service	14.78%
Customer Support	1.76%
Billing	0.98%

See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Care Manager's salary.

Use Cases: Can increase your salary by up to 16%.
Customer Success: Can increase your salary by up to 9%.
Recruitment and Selection: Can increase your salary by up to 9%.

Skill	Salary	Salary % Increase
Use Cases	$115,768	16%
Customer Success	$108,782	9%
Recruitment and Selection	$108,782	9%

Get Latest Data

Customer Care Manager Salary by Company Size: Startups vs. Enterprise

Customer Care Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $111,531. While startup companies pay approximate $94,344.

Customer Care Manager Salary by Company Size

Company Size	Employees	Average Salary
Startup	1~50	$94,344
Growth Stage	51~500	$99,778
Established	501~5000	$107,697
Enterprise	5000+	$111,531

Customer Care Manager Salary by Industry: Top Paying Sectors

For Customer Care Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Care Manager positions in Transportation or Telecom typically offer lower base pay, as these industries often view Customer Care Manager as a support function rather than a direct revenue driver.

The top paying industry for a Customer Care Manager

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Aerospace & Defense	$119,760	$58.0	20%

How Education impacts a Customer Care Manager's Salary?

Your level of education can impact your salary potential. While many Customer Care Managers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Care Manager with a Bachelor's Degree is between $96,464 and $103,419).

Customer Care Manager Salaries by Degree Level

$105,600
$104,300
$103,000
$101,700
$100,400
$99,100
$97,800
$96,500

Typical Education for Customer Care Manager
Degree Level	% of user with this level of education
No Diploma	1.3%
High School	29.7%
Associates	15.1%
Bachelors	42.6%
Masters	10.9%
Doctorate	0.3%

View as Graph

Customer Care Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Care Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$88,100

Average $99,800/year

$111,900

$7,342

Average $8,317/month

$9,325

$1,694

Average $1,919/week

$2,152

$42

Average $48/hour

$54

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$111,900	$9,325	$2,152	$54
Average	$99,800	$8,317	$1,919	$48
25th Percentile	$88,100	$7,342	$1,694	$42

Customer Care Manager Salary Growth & Career Path

Customer Care Manager

Next Role

Advancement

Customer Care Senior Manager Customer Care Executive

For a Customer Care Manager, the most direct path to higher earnings is advancing to the Customer Care Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $136,800 - a projected growth of 37% over your current level.

Salary Trends for Customer Care Manager

Salaries for a Customer Care Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $88,488 in 2023 to around $88,364 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Care Manager salary trends, .

Average Annual Salary of Customer Care Manager Over Time

$???
$88,488
$88,702
$88,364
$???
$???

2022
2023
2024
2025
2026
2027

Year	Average Annual Salary
2022	View More
2023	$88,488
2024	$88,702
2025	$88,364
2026	View More
2027	View More

Most common benefits for Customer Care Manager

Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)

Common company salaries for Customer Care Manager

Here are companies hiring for Customer Care Manager and their salaries, click below for more details.

C $128,509/per year

C R Bard Inc Biotechnology the United States

H $124,697/per year

Henry Schein Canada Biotechnology the United States

N $123,899/per year

Nordex Inc Biotechnology the United States

N $120,416/per year

Nipro Corp Biotechnology the United States

E $115,870/per year

Enovis Biotechnology the United States

A $114,553/per year

Advanced Research Projects Agency - Energy Biotechnology the United States

M $112,110/per year

MiniMed Inc Biotechnology the United States

L $111,500/per year

Labcorp Drug Development Biotechnology the United States

L $110,229/per year

Life Technologies Corp Biotechnology the United States

Z $106,224/per year

Zimmer Biomet Biotechnology the United States

P $103,077/per year

Promontory Therapeutics Biotechnology the United States

S $102,181/per year

Steris PLC Biotechnology the United States

G $97,274/per year

Gavin Conferences Pty Ltd Biotechnology the United States

E $94,764/per year

Endeavor BioMedicines Biotechnology the United States

R $94,402/per year

Replay Holdings LLC Biotechnology the United States

P $94,235/per year

Pleno Inc Biotechnology the United States

S $93,666/per year

Simulaids Inc Biotechnology the United States

N $88,880/per year

NOIRLab/CAS Biotechnology the United States

O $86,468/per year

Onward Technology Biotechnology the United States

L $84,895/per year

LED Medical Diagnostics Inc Biotechnology the United States

E $84,682/per year

Eyeco Ltd Biotechnology the United States

P $84,523/per year

Paerosol Biotechnology the United States

I $83,525/per year

IONIQ Sciences Inc Biotechnology the United States

S $82,815/per year

Stateside PPE Biotechnology the United States

D $82,041/per year

Digi Bio Biotechnology the United States

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FAQ about Customer Care Manager

1. What industry pays the highest salary for Customer Care Manager?

The Aerospace & Defense industry offers the highest average compensation for Customer Care Manager roles, with salaries approximately 20% above the market median.

2. What is the highest salary in healthcare management?

The highest salary for a Customer Care Manager in healthcare management is approximately ₹116,900 annually. This role typically offers a salary range from a minimum of ₹90,400 to a mid-level of ₹102,600, reflecting the diverse compensation across various sectors within the industry.

3. How much do care managers make in the US?

How much does a Care Manager make in the USA? The average salary for a Customer Care Manager ranges from $90,400 to $116,900 per year, with a mid-salary of $102,600. Entry-level positions typically start at $90,400, while experienced professionals can earn up to $116,900 annually.

4. What degree do you need to be a manager?

To become a Customer Care Manager, a bachelor's degree in business, management, or a related field is typically required. Many employers prefer candidates with an MBA or relevant certifications. The salary for this role ranges from $90,400 to $116,900, with a median salary of $102,600, reflecting the importance of education and experience in this position.

5. How much a manager gets paid in USA?

In the USA, a Customer Care Manager typically earns an annual salary ranging from $90,400 to $116,900. The average salary is around $102,600, translating to a monthly pay of approximately $8,550. This reflects a competitive compensation structure for managerial roles in customer care.

6. How much do customer account managers make in the US?

How Much Does a Customer Care Manager Make in the US? The average salary for a Customer Care Manager in the US ranges from $90,400 to $116,900, with a mid-salary of $102,600. This reflects the competitive nature of the role, emphasizing the importance of customer service in business success.

7. What is the highest paying job?

The highest paying job is the Customer Care Manager, with a salary range from $90,400 to $116,900. The average salary is approximately $102,600. This role is crucial in ensuring customer satisfaction and managing support teams effectively, making it a rewarding career both financially and professionally.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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