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How much does a Customer Care Manager make in the United States? The average Customer Care Manager salary in the United States is $100,300 as of March 26, 2024, but the range typically falls between $88,400 and $114,300. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Customer Care Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Care Manager Salary $77,566 US March 26, 2024
25th Percentile Customer Care Manager Salary $88,400 US March 26, 2024
50th Percentile Customer Care Manager Salary $100,300 US March 26, 2024
75th Percentile Customer Care Manager Salary $114,300 US March 26, 2024
90th Percentile Customer Care Manager Salary $127,046 US March 26, 2024
25% $88,400 10% $77,566 90% $127,046 75% $114,300 $100,300 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Care Manager establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Being a Customer Care Manager make recommendations for changes to products or services based on customer feedback and requests. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. In addition, Customer Care Manager typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. The Customer Care Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Care Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Job Openings for Customer Care Manager

Career Path for this job

  1. Down a level:

    Customer Care Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Customer Care Manager

    5 + years experience
    Bachelor's Degree

  3. Up a level:

    Customer Care Senior Manager


    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
88400
114300
100300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
93800
125700
108100
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Manager in the United States. The base salary for Customer Care Manager ranges from $88,400 to $114,300 with the average base salary of $100,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $93,800 to $125,700 with the average total cash compensation of $108,100.
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88400
114300

 

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