Supervisor, Front Office Salary at Alan Gregerman BETA

Overview: Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. Responsibilities: Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and

Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeep

Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeep

Position Summary The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller's expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed. Job Duties and Responsibilities Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner Converts LifeSpa questions into appointments Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs Suggests upgrades or add-ons to products and services Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments Uses all required safety devices to comply with company safety rules Position Requirements High School Diploma or GED 1 year of customer service experience CPR and AED certifi

Position Summary The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller's expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed. Job Duties and Responsibilities Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner Converts LifeSpa questions into appointments Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs Suggests upgrades or add-ons to products and services Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments Uses all required safety devices to comply with company safety rules Position Requirements High School Diploma or GED 1 year of customer service experience CPR and AED certifi

Job Description Job Description Make reservations, check in and out guests, handle cash transactions, run errands to rooms, provide excellent service skills, oversee front desk and do scheduling, make sure all shifts are staffed Company Description 97 room hotel with complimentary breakfast, indoor pool, hot tub and sauna. Company Description 97 room hotel with complimentary breakfast, indoor pool, hot tub and sauna.

About Us: This 356-room colonial inspired yet contemporary hotel draws visitors, families, and locals alike for meals and meetings, overnights and nightcaps, seeing the city and governing the country. Our guests take sanctuary from the hustle and bustle of the city in the sophisticated guestrooms and select suites with extra space to spread out and all the comforts of home. Whether you are looking for a full-time career or something part-time, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every

Job Description Job Description Benefits/Perks Flexible Schedule Great Work Environment Competitive Compensation Career Advancement Opportunities Job Summary We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude. Responsibilities Create and implement both short and long-term goals for the company and the front desk staff Handle scheduling and time off requests for staff working the front desk Set a service standard and lead by example, providing exceptional customer service to all guests Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them Work c