Service Desk Analyst Salary at Bell Techlogix BETA

What You Will Do: This is a Tier 2 support position for a site located in Noblesville, Indiana This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, ticket entry. Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems. New hire setup and orientation. Assign user-name, password, and access right permissions for the computer systems and applications. Identify, research, and resolve technical problems Maintain appropriate documentation on procedures, configurations, and equipment inventory. Oversee installation, configuration, administration, maintenance, and support of service/management applications or infrastructure components incorporated at clients existing or future computing infrastructure. Monitor the ongoing operation and performs activities to assist with performance tuning, troubleshooting of hardware, OS, and application issues. Support sof

Duties and Responsibilities: Create and implement policies and procedures to assure timely and efficient service desk support for the company. Act as liaison to other company IT groups on escalations and projects. Provide support of global offices; may include flexible hours periodically. Ability to perform as “smart hands” for IT engineering teams when troubleshooting networks, servers, power distribution, or cooling issues in computer rooms. May include installation and/or disposal of equipment. Actively own, create and implement as well as contribute to, IT Department policies and procedures to assure timely and efficient service desk support for the company. Perform desktop and laptop computer deployments. Domain account creation and management in a Windows domain. Serve as Administrator for Ticketing System and SME for ticket process. Assisting with asset inventory and management. Assist end users with daily hardware/software issues both in-person and remotely. Provide simple inst

Position Purpose Working as part of the Fundraising Data Analytics team and reporting to the Manager, Data Platforms, the Junior Database Administrator supports aspects of the organization’s CRM database and integrated applications. Working closely with the Database Administrator, this team member serves as an institutional expert on the CRM platform and as an information resource for staff, providing training for new and existing users, and executing the Data Integrity program. This individual supports many departments by generating and maintaining reports and dashboards, performing mass data updates/imports, and regular data integrity work. Key Responsibilities Database Administration Working with the Database Administrator, customize the database to enhance fundraising efforts and end-user experiences, including editing existing fields and page layouts, and updating/editing permissions as needed. Working closely with the Database Administrator, assist with the sync functionality bet

Are you a hands-on leader in facilities management, ready to take ownership of a critical role? We are seeking a Facilities Services Manager to oversee operations at multiple locations, manage complex projects, and drive results in a dynamic environment. Key Responsibilities Oversee day-to-day facilities operations, including repairs, maintenance, and administrative services. Manage a small internal team and coordinate with an external building engineer to ensure seamless operations. Handle interactions with internal stakeholders and one tenant, providing exceptional service and solutions. Own and manage a sizable budget for facilities and IT, including cost tracking, vendor negotiations, and general ledger coding. Plan and execute building space allocations, expansions, and modifications, ensuring efficient use of resources. Supervise Mail Room operations, reception desk scheduling, and meeting room logistics. Ensure the upkeep and functionality of critical building systems, including

IT Systems Support Analyst Position Overview: We’re seeking an experienced IT Systems Support Analyst to provide top-notch technical support and exceptional customer service to end users. As the first point of contact under the direction of the IT Director, you’ll manage technical questions and issues related to hardware, software, peripherals, and services. You’ll be responsible for resolving service tickets promptly, performing root cause analysis, and developing preventive procedures. This role is ideal for a problem-solver with excellent troubleshooting and communication skills who can work both independently and collaboratively across business departments. Key Responsibilities: Log, process, and prioritize help desk tickets, providing technical support across multiple platforms. Diagnose and troubleshoot hardware, software, and telecommunication issues, escalating complex cases when necessary. Offer end-user assistance on setup, configuration, maintenance, and troubleshooting of c

**Job Title** Sr. Facilities Coordinator - Remote **Job Description Summary** The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. **Job Description** ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide general overall facility management services including continuous monitoring of office/facility Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery Follow up with clients to ensure customer satisfaction Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action Remain knowledgeable regarding all operational aspects of building systems Coordinate with outside contractors for the service and repairs of equipment Follow protocol for effective building-specific maintenance and safety procedures

Job Description Job Description JOB SUMMARY The Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite. When not in the Field you will work from our office. JOB DUTIES: · Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. · Installing, removing, or swapping equipment · Work onsite at client location to implement voice and network equipment. · Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. · Secures network system by establishing and enforcing policies; defining and monitoring access. · Updates job knowledge by participating in educational opportu

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. About the job As an integral member of our team, you will play a pivotal role as the primary contact for both external and internal customers. You will have the opportunity to deliver comprehensive support, both technical and non-technical, for the repair and reconditioning of plate heat exchangers, high-speed separators, and decanter products with focus on excell