Tech Support Salary at Braintree BETA

Job Description: General Responsibilities Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CARE (Web based Customer Relationship Management (CRM) Tool) and FleetWeb. Enter customer requests in CRM tool and follow them through to completion Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue Respond back to customers on follow up communications related to non-strategic matters as instructed by team Follow up with customers on requirements to fulfill requests initiated by internal departments Process customer driven driver/vehicle data changes to include but not limited to: Associated license and title state changes License and title requests Associated transportation requests w

PLANT ADMINISTRATIVE SUPPORT LOCATION: Geneva, IL (onsite) SCHEDULE: Part-time - Monday, Tuesday, Thursday 7am-4pm (3 days per week with flexibility to adjust as needed) OVERVIEW: Our Geneva, IL Plant is our newest addition to our North America plant network. To increase capacity and keep pace with the growing consumer demand for the products, General Mills is making a significant investment to expand capacity for our beloved Fruit brands (Gusher and Fruit by the Foot). We transitioned operational ownership from our external supply chain to General Mills in Janurary 2024 and will continue making Betty Crocker desserts at the plant. After startup of Fruit, the plant will have 400+ employees and support both with MBS and Snacks Operating units with just under 500,000 sq ft of production and warehouse space. The Plant Admin will play an integral role coordinating plant-wide activities and events, supporting hiring and orientation, along with supporting additional plant or HR processes. Ro

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented c

MIS Tech Support JrPosition SummarySupport and maintain computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing,maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.Duties & Responsibilities (includes but, not limited to the following) Provide service desk and technical support to users Receive and respond to incoming calls, texts, and/or e-mails regarding PC and/or hardware problems Evaluate, prioritize and respond to service requests with a resolution Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products Perform periodic system maintenance Place and escalate

Salary Range: - $70,000 to $90,000 a year Technical/Functional Skills * Knowledge of Active Directory, Office 365, and ITIL Knowledge of service desk software such as ticketing and remote-control tool (ServiceNow, Microsoft Teams) General understanding on NICE CXOne Contact Center tools Certification related to ITIL v3 is a plus Critical thinking, excellent analytical and problem-solving skills Experience Required 2+ years of Technical Support, Help Desk, Customer Service experience of equivalent in multiple channels Roles & Responsibilities * Provide first-level support to the customer in relation to IT requests and incidents including software and hardware-related issues not limited to desktops (support involves mobile computers and other mobile devices). * Assist users over the telephone, through e-mail, voice mail, chat, over the web interface, and other channels customers reach out to Service Desk seeking IT support. * Identify and solve software and hardware problems by giving st

Job Description Job Description Who We Are Agilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices. Job Requirements · Previous experience working in a call center or help desk environment preferred · Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max) · Excellent communication and customer service skills · Knowledge of Windows and Office 365 · Managing several priorities in an ever-changing environment · Plan, develop, and implement training on products and sales techniques · Strong verbal, written, and presentation skills · Reliable transportation to

Help grow a safer, cleaner, healthier future for everyone, every day. Responsibilities & Duties: Analyze a wide variety of rejected electronic assemblies (product) using a variety of test equipment, simulators and troubleshooting skills to perform necessary testing and inspections to determine root cause of failures with minimal instructions after training. End to end technical support for users/customers. Troubleshoot and diagnose complex problems with product, define possible solutions and clearly define root cause of problem. Resolving equipment failures. Adheres to safety guidelines in performing all job functions and duties. Other duties as assigned. Education & Experience: An associate degree in electronics or equivalent technical school. Ability to read schematics, diagrams, and follow written and verbal descriptions. Ability to use multimeter and power supply. Repair, modification, and rework experience to PCB assemblies (in Manufacturing or Engineering environments a bonus). E

Job Summary We are seeking someone in the Champaign/Springfield area or further south. There is no relocation assistance for this position. As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional service to dispensary staff, implementing effective in-store activations, and fostering strong relationships with our clients. The ideal candidate will possess excellent communication skills, a passion for the cannabis industry, and a drive to uphold brand excellence. Essential Duties and Responsibilities * Act as the primary point of contact for dispensary staff, providing timely support, addressing inquiries, and delivering comprehensive product information. * Collaborate with Marketing to execute in-store activations and promotional events aimed at increasing brand visibility and driving sales within dispensaries. * Coordinate the distribution of promotional merc