Customer Service Manager Salary at Express Contractors Inc BETA

Position Summary: The Customer Service Manager is responsible for overseeing the customer service team, ensuring high-quality service delivery, and maintaining customer satisfaction. This role involves managing daily operations, resolving complex customer issues, improving service processes, and ensuring adherence to customer service standards and policies. Key Responsibilities: Team Leadership: Lead, mentor, and motivate the Customer Relationship Managers and the customer service team to maintain productivity and a positive work environment. Order Fulfillment: Oversee the processing of sales and purchase orders, ensuring timely and accurate order completion, while addressing special customer requirements. Customer Communication: Provide timely updates on order status, product availability, and resolve issues with customers through various channels (phone, email, in-person). Policy Development: Create, implement, and enforce customer service policies and standards to improve customer s

Job Description Job Description Customer Service Manager Nine Stars Group USA Ontario, CA, USA Benefits Offered 401K, Dental, Medical, Vision Employment Type Full-Time We are seeking a Customer Service Manager to join our team! Customer Service is the heartbeat of our company. We depend on our customer service department to serve our customers and fulfill our promise of reliability. You will be responsible for managing and participating in the helping of end consumers by providing product and service information and resolving technical issues. Responsibilities: · Schedule Team of Customer Service Representatives to maximize coverage · Handle customer inquiries via telephone and email · Provide information about the products and services · Help customers resolve product issues and concerns · Develop and maintain a knowledge base of the evolving products and services · Summarize key issues for company to take action on · Replying to questions, reviews, etc. Qualifications: · Previous exp

Customer Service Manager [ONSITE POSITION] PropertyRate is a rapidly growing, venture capital-backed valuation services provider for the real estate and mortgage services industry located in Orange, CA. We are currently seeking a Customer Service Manager to join our team. We are passionate about making the often complex process of home ownership, financing and appraisals easier for borrowers, lenders and the service professionals who help homeowners close their mortgage loans. We offer associates a supportive, casual, and energetic environment with significant opportunities for personal and professional growth and advancement. We provide associates with a meaningful opportunity to impact the culture and gain exposure to and mentorship from senior team members. This role is ideal for a high-energy person who is passionate about learning, growing, and exceeding client expectations. Compensation and Benefits: The Customer Service Manager will have an opportunity for base salary, quarterly

Job Description Job Description McKenna Labs, a manufacturer of personal care products, is currently seeking a Customer Service Manager who is responsible for the strategic oversight and management direction of the Customer Service team. These responsibilities include mentoring and developing account representatives by enabling collaboration and independence, as well as empowering specialists to deliver world-class customer service. The manager will leverage optimal team performance and a deep knowledge of company products and customer expectations. Primary Responsibilities Leads, supports, mentors, and manages the Customer Service team. Ensures our customers are supported and serviced in accordance with our contracts and market leading expectations. Manages customer expectations relative to delivery of requirements and ensures that all customer requests are pro-actively managed throughout the business. Ensures contractual terms are flowed down and communicated effectively across the o

Job Description Job Description We are a distribution company seeking an Upbeat, Self-starter Customer Service Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving issues Responsibilities: Handle customer inquiries and complaints via phone, email and in person. Provide information about the products and services Maintain inventory in QuickBooks Desktop in accordance to Warehouse Manager paper records Document update, and invoice customer records daily. Develop and maintain a knowledge base of products Able to load and offload incoming orders with the use of a Forklift. Logistic Planning Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Proficiency in QuickBooks Desktop Proficiency in Excel Prior experience planning

Job Description Job Description Customer Service Manager Job Responsibilities: Handle customer inquiries and complaints Provide information about our products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services. Prepares call center reports for upper management by collecting and analyzing data. Build up script and training material for new agents Evaluate agent’s performance reviews and overall team effectiveness with upper management. Help agents with challenging customer service issues. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Presents quarterly call center action plans and objectives. Customer Service Manager Qualificati

Job Description Job Description We are seeking a senior customer Service Manager - Billingual (Mandarin, English) to join our team! You will be responsible for helping our VIP Patron by providing product and service information and supervising existed customer service team. Responsibilities: Provide VIP customers with an enhanced on-site purchasing experience Supervise front desk customer service team Handle customer inquiries via call and email Packging, delivering and following logistics from international and domestic shipping Manuver e-commerce system for online orders Document and update customer records based on interactions Working hours would be 9:00am - 6:00pm from Monday to Friday. Overtime or shift adjustments may be required in accordance with company directives. Qualifications: Minimum of 5 years of experience in customer service and team management. Fluency in Mandarin and English, including speaking and reading, is required Experience in event planning, design, and execu

Job Details Level Entry Job Location California - Rancho Cucamonga, CA Position Type Full Time Education Level High School Job Shift Day Job Category Customer Service Description The Customer Service Representative will communicate product/service information and help resolve any emerging issues that our clients may face. The Customer Service Representative will maintain high customer service, accuracy, and efficiency while maintaining customer satisfaction. This position reports directly to the Customer Service Manager. Core Responsibilities: Build and maintain business with an identified portfolio of customers in support of the sales team and division. Provide timely responses to customer emails, calls, and inquiries. Address customer concerns by effective listening, prompt responses, and necessary due diligence. Act as the primary point of contact for customers when the salesperson is unavailable. Provide customers with order status and availability for all items within the Honeyvil