Genpact Customer Satisfaction Manager Salary

Customer Satisfaction Manager Salary at Genpact BETA

How much does a Genpact Customer Satisfaction Manager make?

$139,811 /year

As of January 2025, the average annual salary for a Customer Satisfaction Manager at Genpact is $139,811, which translates to approximately $67 per hour. Salaries for Customer Satisfaction Manager at Genpact typically range from $124,447 to $157,179, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

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Genpact Overview

Price a Job for my company
Website:
genpact.com
Size:
>50,000 Employees
Revenue:
$3B - $5B
Industry:
Transportation

Genpact Limited provides business process outsourcing and information technology (IT) management services worldwide. The company offers finance and accounting services, including accounts payable comprising document management, invoice processing, approval, resolution management, and T&E processing; order to cash services, such as customer master data management, credit and contract management, fulfillment, billing, collections, and dispute management services; record to report services consisting of accounting, closing and reporting, treasury, tax, and product cost accounting services; enterprise performance management, including budgeting, forecasting, business performance reporting, and analytics; and enterprise risk and compliance services comprising SOX advisory, enterprise risk management, internal audit, FCPA, and IT risk management services. It also provides analytics and research services; core industry operation services; business and enterprise risk consulting services; transformation services; and supply chain and procurement services, including direct and indirect strategic sourcing, category management, spend analytics, procurement operations, master data management, and other procurement and supply chain advisory services. In addition, the company offers enterprise application services comprising business intelligence and data services, enterprise resource planning, quality assurance, and technology integration; IT infrastructure management services, including end user computing, infrastructure management, application production support, and database management services; and collections and customer services in the areas of consumer banking, business-to-business finance, and mortgage servicing. It serves banking and financial services, capital markets, consumer product goods, healthcare, high tech, infrastructure, manufacturing and services, insurance, and life sciences industries. Genpact Limited was founded in 1997 and is based in Hamilton,...

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What Skills Does a person Need at Genpact?

At Genpact, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Customer Success: Customer success is a method for ensuring customers reach their desired outcomes when using an organization's product or service.
  3. Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  4. Initiative: Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
  5. Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.
See More Skills

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Check more jobs information at Genpact

Job Title Average Genpact Salary Hourly Rate
2 Team Member $34,725 $17
3 Technical Lead $220,752 $106
4 Technical Lead and Consultant $138,274 $66
5 Technical Service Specialist $95,265 $46
6 Technical Support Help Desk $81,174 $39
7 Technical Support Lead $187,855 $90
8 Technical Support Representative $53,886 $26
9 Technician $121,316 $58
10 Technology Specialist $93,955 $45
11 Telephone Operator $53,822 $26
12 Testing Engineer $104,133 $50
13 Tower Lead $213,732 $103

Hourly Pay at Genpact

The average hourly pay at Genpact for a Customer Satisfaction Manager is $67 per hour. The location, department, and job description all have an impact on the typical compensation for Genpact positions. The pay range and total remuneration for the job title are shown in the table below. Genpact may pay a varying wage for a given position based on experience, talents, and education.
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FAQ about Salary and Jobs at Genpact

1. How much does Genpact pay per hour?
The average hourly pay is $67. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Genpact?
According to the data, the highest approximate salary is about $157,179 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Genpact?
According to the data, the lowest estimated salary is about $124,447 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.