Customer Service Representative Salary at Mercury Publishing Services Inc BETA

How much does a Mercury Publishing Services Inc Customer Service Representative make?

As of December 2024, the average annual salary for a Customer Service Representative at Mercury Publishing Services Inc is $35,906, which translates to approximately $17 per hour. Salaries for Customer Service Representative at Mercury Publishing Services Inc typically range from $32,401 to $39,547, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Mercury Publishing Services Inc Overview

Website:
mercurypubs.com
Size:
<25 Employees
Revenue:
$5M - $10M
Industry:
Media

Mercurys mission is to provide Associations, Non-Profits and Special Interest Groups the products, resources, and solutions to make their graphic communications a success. We provide design, manufacturing, and distribution of printed and electronic communications, with unparalleled service from our Metropolitan DC home. Our one-source approach streamlines production and saves customers both time and money. Our fiscal strength and longtime strategic relationships allow us to offer state-of-the-art manufacturing solutions and deliver the right productson-time and on-budget. As a Mercury client, you are assigned a primary and a back-up Customer Service Representative (CSR). Your CSR is an experienced printing specialist who becomes thoroughly acquainted with every detail of your publication. Your CSR is your first line of contact and proactively works to ensure that your job stays on schedule, is free of defects, and satisfies requirements. In addition to your CSR, your sales representative, our prepress manager and director of creative services are available to respond to your needs. Im a great place for you to let your users know a little more about you. If you want to delete me just click on me and press delete. Our Creative Services Department offers a full suite of design and production capabilities. From publication conceptual start-up and redesign to continuing art direction and layout, our experienced team effectively provides communications solutions that target audiences and get your message heard. Our commitment to sharing an editorial vision and bringing excellence to our clients is evidenced by our recognition by the Printing and Graphics Communications Association with the Judges Award and Award of Excellence. We specialize in association and trade publications ranging from 2,500 to 500,000 copies, with paginations from 16-300 pages, in up to six colors with a varnish or U.V. coating. We offer sheetfed and web offset presses, including blow-in and bind-in cards, saddle and perfect binding, ...

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What Skills Does a person Need at Mercury Publishing Services Inc?

At Mercury Publishing Services Inc, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  3. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  4. CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
  5. Commitment: An agreement or pledge to do something in the future a commitment to improve conditions at the prison especially : an engagement to assume a financial obligation at a future date.

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Check more jobs information at Mercury Publishing Services Inc

Job Title Average Mercury Publishing Services Inc Salary Hourly Rate
2 Manager, Operations $108,562 $52
3 Sales Director $186,851 $90
4 Art Director $135,429 $65
5 Administrative Manager $141,106 $68

Hourly Pay at Mercury Publishing Services Inc

The average hourly pay at Mercury Publishing Services Inc for a Customer Service Representative is $17 per hour. The location, department, and job description all have an impact on the typical compensation for Mercury Publishing Services Inc positions. The pay range and total remuneration for the job title are shown in the table below. Mercury Publishing Services Inc may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $35,906 look to you?

FAQ about Salary and Jobs at Mercury Publishing Services Inc

1. How much does Mercury Publishing Services Inc pay per hour?
The average hourly pay is $17. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Mercury Publishing Services Inc?
According to the data, the highest approximate salary is about $39,547 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Mercury Publishing Services Inc?
According to the data, the lowest estimated salary is about $32,401 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.