Manager, Escalation Salary at Newoldstamp Inc BETA

JOB TITLE: Client Services Technician LOCATION: Foster City, CA (onsite) PAY RANGE: $32.00 - $42.86/hr DURATION: 6 months TOP 3 SKILLS: Strong MacOS and Linux fundamentals Troubleshooting experience (not just physical connections, power cycling, and factory reset) Experience with Hardware Lifecycle JOB DESCRIPTION As a member of the Client Services team, a Client Service Technician will provide support for employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. RESPONSIBILITIES Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. Deploy and maintain end user computers and peripherals. Maintain conference rooms, printers, flex desks, vending machines, and other office equipment. Create, manage, and troubleshoot accounts and access via Active Directory. Assist Client Service Engineers with

Job Title: Client Service Technician Work Location: Foster City CA 94404 Duration: 06 months Type Onsite Overview As a member of the Client Services team, a Client Service Technician will provide support for client employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. RESPONSIBILITIES Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. Deploy and maintain end user computers and peripherals. Maintain conference rooms, printers, flex desks, vending machines, and other office equipment. Create, manage, and troubleshoot accounts and access via Active Directory. Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. Travel may be required to support various locations within the Bay Area. QUALIFICATIONS 1-3 years of exp

ITSM/Network Specialist The Information Technology Service Management (ITSM), Network Specialist role is responsible for ITSM in the Company’s Northwest region locations (Northern California, Portland, and Seattle). Objectives will include the care and management of all IT needs within their respective regional locations. Primary drivers of this function will be end-user satisfaction, reliable IT resources, and operational efficiencies resulting from IT hardware, systems, and software. In addition, this role will ensure the stable operation of the Company’s IT network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Responsibilities: Effectively manage IT Service Management in the Northwest Region locations (San Francisco, Portland, Seattle) Oversee and deploy hardware refresh cycles (i.e., computer leasing program) Maintain inventory of all hardware, including peripherals Unde

Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit high-value frontier targets in RAS-addicted cancers. The company's R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding scientists in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway. Revolution Medicines is seeking an Associate Director, Clinical Quality Assurance, who will play a key role within Quality Assurance and is responsible for providing leadership and compliance support for RevMed sponsored clinical trials with respect to RevMed's Standard Operating Procedures, applicable regulatory requirements (FDA, EU, ICH & country-specific), and current industry standards and practices. The Opportunity: Support

TAM - San Jose, Costa Rica Description About You We are seeking a highly motivated, passionate and tech savvy Technical Account Manager. Reporting to the VP Customer Success Technology, you will be responsible for the implementation, onboarding, and initial success of assigned customers who are using the Flosum suite of products. Ensuring Onboarding, Adoption, and Continuing Usage is imperative to high retention rates, increased sales and driving revenue in this SaaS company. A Technical Account manager must, therefore, have the potential to lead the post sales enablement efforts and bring value to customers. About the Technical Account Management (TAM) Team The technical account management team connects our clients with Flosum's industry leading Salesforce DevOps, Data Management and Security solutions to drive productivity enhancements and satisfy compliance/auditing requirements. Located across the globe, this team focuses on post-sale customer onboarding and maximizing the customer

The Client Delivery Lead is a “player-coach” who is responsible for directly managing and mentoring a subset of support engineers within a business unit. In addition to their mentorship responsibilities, the Lead will also continue to perform customer support activities, which could include customer meetings and serving as an escalation point for the team. In this role, you will be dedicated and onsite at a client location in the Oyster Point area of San Francisco. You will be a working lead, actively working on tickets alongside your team while managing and mentoring the engineers. Location: Oyster Point area of San Francisco Terms: 4-6 month contract to hire Rate: $50-55/hour Duties and Responsibilities Perform queue monitoring to ensure calls are answered within SLA Actively manage escalations to other support groups Manage direct reports to performance goals Handle escalations from team members Perform employee performance evaluations, disciplinary actions, PTO scheduling for your

We are currently looking for a Client Services Technician for Zoox, an Autonomous Vehicle company in Foster City. This position is a Contract-W2 with Onsite work set-up. We are looking for a Client Service Technician with strong Linux expertise to support employee-facing technical services. This role involves Tier 1/2 support for end-user technology, managing escalations, maintaining office equipment, and assisting with client-side projects. Ideal candidates have 1-3 years of IT support experience, strong Linux and macOS skills, and familiarity with Active Directory, Google Workspace, and networking basics. Strong problem-solving and communication skills are essential.

Job Title: Client Service Technician Work Location: Foster City CA 94404 Duration: 06 months Type Onsite Overview As a member of the Client Services team, a Client Service Technician will provide support for client employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. RESPONSIBILITIES Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. Deploy and maintain end user computers and peripherals. Maintain conference rooms, printers, flex desks, vending machines, and other office equipment. Create, manage, and troubleshoot accounts and access via Active Directory. Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. Travel may be required to support various locations within the Bay Area. QUALIFICATIONS 1-3 years of exp