Escalation Manager Salary at Sitel Group BETA

How much does a Sitel Group Escalation Manager make?

As of December 2024, the average annual salary for an Escalation Manager at Sitel Group is $79,408, which translates to approximately $38 per hour. Salaries for Escalation Manager at Sitel Group typically range from $69,401 to $90,944, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Sitel Group Overview

Website:
sitel.com
Size:
>50,000 Employees
Revenue:
$1B - $3B
Industry:
Business Services

Founded in 1985, Sitel Group is a business process consulting, outsourcing, and technology company that specializes in designing, implementing, and operating contact center solutions. From onshore, near-shore and offshore locations across facilities throughout North America, South America, EMEA, and the Asia Pacific. Headquartered in Miami, Florida.

See similar companies related to Sitel Group

What Skills Does a person Need at Sitel Group?

At Sitel Group, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  2. Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.
  3. team operations: An operational team is formed to undertake some ongoing activities that are required for the provision of goods or services.
  4. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  5. Continuous Improvement: A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.

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Check more jobs information at Sitel Group

Job Title Average Sitel Group Salary Hourly Rate
2 Account Executive $82,446 $40
3 Account Manager $86,972 $42
4 Account Manager, Operations $113,763 $55
5 Account Manager, Remote $86,972 $42
6 Account Representative $47,339 $23
7 Account Specialist $68,014 $33
8 Accounting Assistant $53,471 $26
9 Accounting Clerk $53,471 $26
10 Vice President, Workforce Management $216,954 $104
11 Virtual Office Assistant $51,864 $25
12 Virtual Relationship Manager $113,763 $55
13 Waitress $23,355 $11

Hourly Pay at Sitel Group

The average hourly pay at Sitel Group for an Escalation Manager is $38 per hour. The location, department, and job description all have an impact on the typical compensation for Sitel Group positions. The pay range and total remuneration for the job title are shown in the table below. Sitel Group may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $79,408 look to you?

FAQ about Salary and Jobs at Sitel Group

1. How much does Sitel Group pay per hour?
The average hourly pay is $38. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Sitel Group?
According to the data, the highest approximate salary is about $90,944 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Sitel Group?
According to the data, the lowest estimated salary is about $69,401 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.