Service Desk Salary at Vizient Inc BETA

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. Job Summary The Director, Technology Operations is responsible for overseeing the Infrastructure / Platform Operations which includes: Client Ops; VDI Ops; O365/Exchange Ops; Corporate Network Ops and Security Ops; Service Desk and Identity Operations. The Director will analyze and redesign, as needed, all functions, improve the overall end-to-end customer experience for our users, facilities and partner sites as well as identify opportunities for automation and/or self-service to reduce sta

D&M Leasing is currently seeking an Information Technology Manager to join our growing IT team here in Fort Worth, TX. What You'll Do -Serve as a technical leader for the Service Desk team, supporting all levels of our internal user community - Provide team guidance to improve efficiency and accuracy with ticket handling and the overall support process - Collaborate with global Service Desk management, team members, and other teams' subject matter experts on projects or initiatives - Triage, prioritize, and resolve escalated support requests - Implement, improve, and document new and existing policies, procedures, and processes for various IT systems - Conduct regular performance reviews and one-on-one meetings with direct reports - Hire, train, coach, mentor,r and support Service Desk administrators - Work with IT leadership to set and adhere to specific service level agreements and ensure timely and accurate ticket resolution based on KPIs and organizational metrics - Partner with cu

Title :ServiceNow Developer Location: Remote minimum travel to Dallas, TX Duration : Long term Past/Current experince in Telecom domain needed Reg Process Optimizer experience resource 10+ Experience in ServiceManagement tools (BMC Remedy/Client Service Desk/ServiceNow) 8+ years experience in ServiceNow 5+ years experience in designing ServiceNow Solutions 1+ implementation experience with ServiceNow Process Optimizer tool 1+ implementation experience with ServiceNow Work Force Optimizer Tool (preferred) CIS-ITSM certified

Represents Animal Services and the City of Grapevine through phone calls, in person interactions, and electronic communication at the service desk; maintains records and files; accepts money for services rendered; supports supervisor, manager, and of Client Service, Representative, Customer Experience, Animal Care, Equipment Rental, Retail

Role: IT Support Specialist Benefits: $50k-$55k + Benefits Location: Fort Worth, Texas (Onsite) Job Type: Full-Time We are looking for an IT Support Specialist to join an exciting logistics organisation. This position will see you operating as the first US based IT hire, collaborating with the established UK team, you will play a key role in developing IT infrastructure to support their growing operations. This is a fantastic opportunity to build the IT function in a dynamic, fast-paced environment. Key Responsibilities Provide 1st and 2nd Line IT support, logging and resolving issues through the Service Desk system. Set up and manage IT equipment, including PCs, laptops, and user accounts for new employees. Configure and maintain networks, resolving connectivity issues and optimising performance. Oversee device management using Intune MDM and ensure security monitoring via Microsoft Defender. Procure IT equipment and manage relationships with suppliers to secure the best value. Monito

Description: MUST HAVES: EXPEREINCE: Agent Chat , Win10, IOS This is a client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary systems. This resource is necessary to maintain agreed service levels within the Client Service Desk and deliver the capabilities to service our clients. Position Summary Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. Required Skills: Requires 3-5 years of experience Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organizational skills,

Service Manager – Service Desk Dallas, TX (Onsite) Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Here's how you'll contribute: In this role you will help us: The Service Manager oversees and coordinates a range of critical IT services including Deskside and Service Desk functions, SCCM (System Center Configuration Manager), Tools Management, VDI, Exchange (Virtual Desktop Infrastructure), and Security Services. This role involves managing a team, optimizing processes, and ensuring the efficient and secure operation of these services. The Service Manager reports to the IT SDM and collaborates with cross-functional IT and operations teams. Key Responsibilities: Team Leadership: Supervise and lead a team of professionals responsible for SCCM, Tools, VDI, and Security Services, also train, and mentor Deskside

PLEASE NOTE: This opportunity is NOT available for Third Party Vendors (NO C2C) Local Candidates ONLY! Service Point is seeking a Systems Administrator for a direct hire opportunity in Dallas TX that is 100% on site This position is 9-5 in office Description: As a systems administrator, responsibilities include the general management of all IT systems, specializing where necessary as overall systems develop, while balancing system efficiency and cost. The overall role is to ensure the maintenance and growth of the enterprise’s systems including: The Office 365 Suite, Azure Cloud, Managed SQL Instance, Automation, On-premises Networks, Websites, CRM, VoIP, LOS, and all other day-to-day systems. Maintaining information security and data integrity is vital. Effective and empathetic communication for differentiated levels of technical ability is imperative, as frequent interaction with upper management, the IT team, and end users is required to convey needs between all levels. Maintaining