Technical Support Lead Salary at Winzip BETA

Description Position Details: •Title: Technical Support Specialist •Location: Oxford, MA •Work Schedule: Standard M-F- normal daytime hours (~8a - 5p.) •Compensation: $25/hr. - $30/hr. + some OT •Benefits: Company offers great benefits! Medical and Dental benefits start day 1 of employment! They also offer tuition reimbursement and 401k benefits starts 30 days after your first day of employment. Position Description: As a Production Support Technician, you will be serving as an in-house liaison between customers and Field Service Engineers for company's LASER products. Some specific responsibilities include: •Issue Return Material Authorizations (RMAs) as required and ensure RMA database entries are current. •Provide remote support for company Customers, resellers, and subsidiaries. •Provide preventive and breakdown maintenance to domestic and international customers. •Coordinate scheduling of repair activities at the company, both warranty and non-warranty. •Support mid- to high-power

May include:- Respond to security-related incidents, perform break-fix activities, and resolve help desk tickets.- Hands-on management of desktop support activities to include - Imaging, hardware and software troubleshooting, hardware deployment and Support Specialist, Technical Support, Cybersecurity, Specialist, Technical, Security, Manufacturing, Technology

Scope of Position: Responsible for having a deep and technical understanding of Mestek designed controls, their associated HVAC products, our customers' applications, and for using this understanding to assist the MTI Controls Group by providing technical support, driving product definition, and taking the Company and its products to market. Also responsible for verifying proper control operation, maintaining product documentation, and extending the Company's competitive advantages through product and technical training. Essential Duties and Responsibilities: Provide technical support for customers and representatives Maintain an expert level of product knowledge and application Create and maintain operation manuals and application documentation Collaborate with the Engineering team to identify issues and opportunities Correct application issues with hands-on job site visits Resolve customer application problems in a timely manner Perform other similar or related duties as required or

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone. **In this role you will** + Respond to customer cases in line with service level objectives. + Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring. + Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. + Research and replicate difficult configuration, compatibi

This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions. At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we're growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters! To be clear this is a position in Connecticut and not remote. Candidates must live in CT, RI or MA or be willing to relocate to CT or RI. Our company core values are: Do the right things right Better every day Integrity Respect Here's what we are looking for (skills) - Passion for teamwork, continuing education, problem-solving and exceptional customer service A computer techie with a great personality and the desire to work hard. 5+ Years experience within the MSP industry providing IT support. Great people and customer service skills. Experience with

Job Description Job Description Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Technical Support technician to join our team. Our Company has the following to offer: Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays Career advancement opportunities Investments in the latest technology Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics Primary Responsibilities & Skills: Organize and facilitate all

Bloomfield, CT Contract GenAI Platform Support Job Summary: As a Generative AI Platform Support Engineer, you will provide technical support for our AI platform tasks. You will collaborate with cross-functional teams to troubleshoot issues, enhancements, monitor logs and ensure the platform operates smoothly and efficiently. Key Responsibilities: Assess and enhance the AI platform's data pipeline resilience. Ensure that AI/ML models are fault-tolerant and scalable. Identify bottlenecks in model inference and training pipelines. Optimize model performance for real-time use cases. Collaborate with the DevOps team on deployment improvements. Implement automated testing for fault-tolerance scenarios. Provide technical support for users of the Generative AI platform, troubleshooting issues and answering queries. Monitor platform performance and implement optimization strategies. Document processes, issues, and solutions for knowledge sharing and future reference. Stay up-to-date with indust

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life. Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society. Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits. Are you looking for a rewarding career in manufacturing? If so, IPG Photonics may be the place for you! Working with IPG Photonics you will be working with teams that influence the future of laser technologies. Our In-house Technical Customer Ph