Supervises and provides work direction to mainframe and client server operations.
Monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Work involves making decisions on personnel actions such as hiring, terminations, and promotions, developing operational policies and procedures, and determining most efficient utilization of personnel and equipment.
Job Title | Job Description | |
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1 | Office Operations Supervisor | The Office Operations Supervisor implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Supervisor oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Supervisor coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a manager. The Office Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Office Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
2 | General Operations Manager | The General Operations Manager develops and implements company policies and procedures as well as ensures compliance with these procedures. Manages general activities of an organization's operations in a non-manufacturing environment. Being a General Operations Manager prepares reports and audits to monitor and improve operations effectiveness. Evaluates and enhances current operational systems. In addition, General Operations Manager may coordinate communication between different functions. Requires a bachelor's degree or its equivalent. Typically reports to a senior manager or head of unit/department. The General Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a General Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
3 | Logistics Operations Supervisor | The Logistics Operations Supervisor supports the overall strategy, metrics, and processes to deploy an optimized logistic network and operations. Supervises an organization's logistics operations to control, deliver, and distribute products and materials to the destination. Being a Logistics Operations Supervisor monitors teams and vendors' adherence to service level targets. Oversees daily operations for inventory, distribution, transportation, or other processes that support the achievement of organizational goals and KPI's for product delivery and customer satisfaction. In addition, Logistics Operations Supervisor troubleshoots and resolves issues. Ensures compliance with all regulations governing transportation of goods. Utilizes systems to input and obtain workflow status and information and to identify problems in operations. May require a bachelor's degree. Typically reports to a head of a unit/department. The Logistics Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Logistics Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
4 | Warehouse Operations Supervisor | The Warehouse Operations Supervisor oversees inventory levels, monitors the safety of goods, and ensures the efficient usage of warehouse space. Supervises the overall warehouse operations and daily activities of staff. Being a Warehouse Operations Supervisor may require an associate's degree or its equivalent. Operates an applicable system to update inventory status and respond to stakeholder's inquiries. In addition, Warehouse Operations Supervisor typically reports to a manager. The Warehouse Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Warehouse Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. |
5 | HR Data Operations Manager | The HR Data Operations Manager collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation, benefits, performance management, or training. Manages the deployment and administration of operational processes used to deliver HR programs and projects. Being a HR Data Operations Manager oversees employee data management processes to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered. Develops scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, retirements, timekeeping, and others that make up the employment life-cycle. In addition, HR Data Operations Manager evaluates, selects, and manages HR process outsourcing vendors and contracts. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The HR Data Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a HR Data Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
Skills | Proficiency Level |
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Planning and Organizing | Level 2 |
Driving Results | Level 2 |
Coordination | Level 2 |