Sample Job Description for Technical Client Support Specialist I
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Technical Client Support Specialist I Job Overview
Technical Client Support Specialist I Job Description Sample
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat.
JOB LEVEL
P01
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$63,200
TOTAL 50%
$65,000
Job Responsibilities for Technical Client Support Specialist I
Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team.
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Technical Client Support Specialist I Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Self-Motivation | Level 2 |
| Attention to Detail | Level 2 |
| Effective Communication | Level 2 |
