Supervises a staff of travel clerks who are responsible for coordinating travel needs.
Provides guidance and assistance on complex and/or large travel requests. Evaluates travel vendors and provides performance results or ratings to management.
| Job Title | Job Description | |
|---|---|---|
| 1 | Travel Scheduling and Documentation Clerk | The Travel Scheduling and Documentation Clerk duties may include checking hotel and flight availability, confirming reservations, or making itinerary changes as necessary. Assists the travel coordinator with routine travel arrangements. Being a Travel Scheduling and Documentation Clerk requires a high school diploma or its equivalent. Communicates travel plans to employees and answers questions about travel policies and process. In addition, Travel Scheduling and Documentation Clerk typically reports to a supervisor. Being a Travel Scheduling and Documentation Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
| 2 | Travel Services Manager | The Travel Services Manager administers and monitors the travel policies, guidelines, and budget to deliver efficient travel arrangements. Directs the operation of the company's travel services. Being a Travel Services Manager provides guidance to employees about travel requirements including visa, medical, and special conditions. Prepares periodic budget and utilization reports. In addition, Travel Services Manager may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Travel Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Travel Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 3 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 4 | Travel Scheduling and Documentation Counselor | The Travel Scheduling and Documentation Counselor schedules hotel, flight, and car rentals and prepares itineraries. Coordinates travel needs for company employees. Being a Travel Scheduling and Documentation Counselor ensures that travel needs are met within the constraints of the company travel budget. Assists with visa processing and other travel related documentation. In addition, Travel Scheduling and Documentation Counselor may work with outside travel agencies. Requires a high school diploma. Typically reports to a supervisor or manager. Being a Travel Scheduling and Documentation Counselor works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as a Travel Scheduling and Documentation Counselor typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 5 | Claims Investigations Supervisor II | The Claims Investigations Supervisor II oversees the investigation of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Supervises most activities in the claims department. Being a Claims Investigations Supervisor II supervises negotiations to settle claims out-of-court up to a predetermined limit. Interacts with claimants and oversees the review of claim forms and other records to determine insurance coverage. In addition, Claims Investigations Supervisor II refers claims exceeding authorized limits to next level of supervision. May be responsible for reviewing and processing highly complex or high-value claims. May assists in training subordinate Property and Casualty Claims Examiners and Adjusters. A level II supervisor has authority for personnel actions and oversees most day to day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Claims Investigations Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Claims Investigations Supervisor II typically requires 3 years experience in the related area as an individual contributor. |
| Skills | Proficiency Level |
|---|---|
| Coaching Others | Level 3 |
| Team Management and Team Building | Level 3 |
| Attention to Detail | Level 3 |