Call Center Customer Service Specialist Team Lead jobs in the United States

Job description

About us

Customer Service Network Group is a high-growth company which assists our customers with reservations to a variety of vacation opportunities. We’re innovative, efficient and eager to take on new challenges. As a results-focused company, we always listen to the Voice of the Customer. We stay flexible and responsive to changing market demands and customer needs. To ensure our service exceeds expectations, we adapt and customize our service offerings, guaranteeing results.

Customer Service Network Group makes it easier for customers to register, redeem, and confirm travel plans. Customer Service Network Group makes it easy for our business clients to focus on their business at hand and know that their customers are being provided with an outstanding experience.

What you’ll do:

Put your passion for travel into action as an inbound reservation sales agent. After your paid training period, you will take inbound calls from travel incentive certificate customers who are excited and ready to plan their dream vacations. Their dream vacation experience starts with you. Vacations offered include Hotel Nights to destinations throughout the U.S., Mexico, and the Caribbean. Resort Condominium accommodations at resort destinations within the U.S., Canada, Mexico, and the Caribbean. Cruise vacations from various U.S. ports of departures. Airfare combinations are also provided on some incentive products. You will become a subject matter expert on our incentive products, travel resources and booking facilities. Using the customers’ interests, which you will learn through your conversation, you will make recommendations on things to see and experience during their vacation.

Responsibilities:

Be able to follow the reservation sales script, and standard servicing levels on every call.

Assist our guests within a timely manner on their vacation needs via inbound calls.

Provide recommendations on suitable options while discussing guest's travel needs.

Ask probing questions to see if there are opportunities for upgrade revenue outside of their standard offer.

Book reservations through various booking engines.

Finalize the reservation, ensure all information is correct and process payment.

Attend developmental training to enhance performance.

Meet company performance standards.

What we offer:

Starting hourly rate of $17.00/hour Uncapped Commission and monthly spiffs.

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Employee assistance program

· Employee discount

· Health insurance

· Paid time off

· Referral program

· Retirement plan

· Vision insurance

An AMAZING schedule for this industry:

• Monday-Friday
• 9:30am - 6:00pm
• No weekends and most holidays off.
• Overtime opportunities during our busier seasons. Which is mandatory.

Qualifications and Requirements:

• High School Diploma or GED required.

· Minimum 2-Year Inbound Call Center Sales experience required.

· Minimum 2-Year Travel Booking Experience required.

· Strong sales experience.

· Bilingual - English/Spanish a plus.

· Cruise experience a plus

· Ability to establish immediate rapport with customer and ask discovery questions to better understand their travel needs.

· Must be able to navigate various computer programs simultaneously while speaking with customer.

· Must be able to multi-task and be efficient.

· Previous Virtual Work Environment Experience.

· Must have a quiet environment to work from with sufficient internet speed and reliable connectivity.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Experience:

• Booking travel: 2 years (Required)
• inbound call center: 2 years (Required)
• sales: 2 years (Required)

Location:

• Florida (Required)

Work Location: Remote

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Flexible schedule
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Experience:

• Call Center: 2 years (Required)
• Booking travel with a GDS system: 2 years (Required)
• Sales: 2 years (Required)

Location:

• Florida (Required)

Work Location: Remote