Customer Advocate jobs in the United States

V
Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!

    Contact Center Customer Advocate

    Victory Automotive Group is family owned and operated, since 1997, Victory Automotive Group has more than fifty dealerships across the United States. We provide outstanding opportunities for all employees, customers, surrounding communities, and each automobile manufacturer that we represent. Our continued commitment is to improve our dealership experience, and services to satisfy our customers’ needs during every interaction. We consistently provide a pleasant, informative, and professional customer experience. We are seeking motivated individuals with a passion for assisting customers. Contact Center interactions will be via phone (inbound and/or outbound calls), email, and/or text message.


    Responsibilities

    • Able to manage both inbound and outbound customer calls regarding scheduling service appointments and addressing other vehicle service inquiries
    • Provide world class customer service by treating our customers as family
    • Proactively provide constructive feedback to team members to improve our services and create a better overall customer experience
    • Assist with basic questions regarding various aspects of automotive sales and service
    • Maintain accurate and updated notes in our customer relationship management tracking system
    • Maintain productivity and performance standards set forth
    • Maintain exemplary attendance and adherence to schedule
    • Able and willing to assist in all areas of the business, including sales, service and other requests as needed
    • Maintain high moral and ethical standards and conduct yourself with honesty and integrity
    • Perform all other duties as assigned



    Job Requirements:


    Requirements

    • High school diploma or GED preferred. Post/secondary high school education or training is an added benefit
    • Customer Service and/or Call Center experience required
    • Excellent oral and written communication skills required
    • Working knowledge of Microsoft Office suite – with a focus on MS Excel
    • Working knowledge of the automotive industry and automotive related terminology preferred
    • Excellent decision-making and critical thinking skills
    • Outstanding organizational and time management skills, placing strong emphasis on attention to detail
    • Dependable
    • Self-motivated
    • Create positive and meaningful connections with customers using empathy and professional language, via telephone and/or email
    • Ability to work as a team or individually to help drive departmental results
    • Must be adaptable and flexible within a continuously changing environment
    • Pre-employment background check and drug screening required for hire
    • Comply with Victory Automotive Group dress code policy

    Compensation/Benefits

    • Competitive pay based on experience
    • Medical benefits
    • Paid vacation
    • Holidays
    • Non-smoking workplace
    • Drug free workplace
    • Direct deposit
    • 401(k) with company match

    The above statements describe the general nature and level of the work performed by associates assigned to this position. This is not an exhaustive list of all duties and responsibilities. Victory Automotive Group management reserves the right to amend and change responsibilities to meet business and organizational needs as deemed necessary.

    Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

    APPLY NOW!

  • 1 Month Ago

V
Bilingual Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Canton, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Bilingual Contact Center Customer Advocate Victory Automotive Group is family owned and...
  • 2 Days Ago

S
Customer advocate
  • Safelite
  • Naples, FL FULL_TIME
  • Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so...
  • 3 Days Ago

S
Customer Advocate
  • Safelite Fulfilment
  • DANBURY, CT FULL_TIME
  • Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're ...
  • 3 Days Ago

J
Customer Advocate
  • Jobs for Humanity
  • Danbury, CT FULL_TIME
  • Company DescriptionJobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: SafeliteJob...
  • 3 Days Ago

S
Customer Advocate
  • Safelite Group
  • Charlotte, NC FULL_TIME
  • Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're ...
  • 3 Days Ago

B
Senior Customer Trainer
  • BlackBerry Limited
  • Arlington, VA
  • Worker Sub-Type: Regular Job Description: Location: Any metropolitan area within the U.S. (International airport within ...
  • 7/11/2024 12:00:00 AM

J
Client Service Associate
  • JTB INTERNATIONAL INC
  • McLean, VA
  • Job Description Job Description Global Advisor Group provides financial planning and wealth management services to clien...
  • 7/10/2024 12:00:00 AM

S
Customer Advocate Project Manager
  • Systems Engineering Solutions Corporation
  • Washington, DC
  • Years of Experience: 4Years Education Requirements: Bachelor's Degree Program Description: As a leading provider of adva...
  • 7/9/2024 12:00:00 AM

M
Client Service Associate
  • Morgan Stanley
  • Potomac, MD
  • Position Summary: Client Service Associates help shape the future of service by modernizing the client experience throug...
  • 7/8/2024 12:00:00 AM

F
Client Service Associate
  • Financial Services Advisory, Inc.
  • Rockville, MD
  • Job Description Job Description The Client Service Associate (CSA) I, serves as a liaison between clients and financial ...
  • 7/8/2024 12:00:00 AM

E
**Remote Insurance Advisor – Unlimited Earnings, Flexible Schedule, and Growth Opportunities**
  • Earhart/Brock Agency
  • Washington, DC
  • **We are in search of motivated professionals with a passion for helping others!** Join our team, where we prioritize pe...
  • 7/8/2024 12:00:00 AM

J
Administrative Customer Service Representative
  • James Allen
  • Frederick, MD
  • About R2net/James Allen James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virt...
  • 7/8/2024 12:00:00 AM

R
Registered Client Service Associate - Washington, D.C. - Hybrid
  • Raymond James Financial Incorporated
  • Washington, DC
  • Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial S...
  • 7/8/2024 12:00:00 AM

Income Estimation for Customer Advocate jobs
$35,435 to $44,410