Event Operations Manager jobs in the United States

O
Operations Manager
  • Operations Manager
  • Clearwater, FL FULL_TIME
  • We are hiring an Operations Manager!


    Responsibilities:

    • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
    • Analyzes service issues and identify trends.
    • Successfully works with department heads to ensure proper processes are being met.
    • Communicates effectively any rising concerns to General Manager to keep property headed in positive direction.
    • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
    • Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
    • Monitors Rooms operations sales performance against budget.
    • Reviews reports and financial statements to determine Rooms operations performance against budget.
    • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
    • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
    • Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
    • Develops systems to enable associates to understand guest satisfaction results.
    • Communicates a clear and consistent message regarding departmental goals to produce desired results. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
    • Responds to and handles guest problems and complaints.
    • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
    • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
    • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
    • Ensures associates are treated fairly and equitably.
    • Oversees and ensures funds controls are appropriately being collected and dropped in accordance with company policy.
    • Ensures that regular, ongoing communication is happening in Rooms when overseeing that area (e.g., pre-shift briefings, staff meetings).
    • Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.
    • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
    • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
    • Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
    • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
    • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

    Benefits:

    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.


    Why Concord?

    Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America -

    “We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

    Motivations

    Required
    • Financial: Inspired to perform well by monetary reimbursement
  • 11 Days Ago

A
Event Operations Manager
  • Allied Universal® Event Services
  • Las Vegas, NV FULL_TIME
  • Event Operations Manager Overview Allied Universal® Event Services, North America's premier crowd management, event staffing, and consulting company, offers exciting careers that make you an integral ...
  • 29 Days Ago

A
Event Operations Manager
  • Allied Universal® Event Services
  • San Diego, CA FULL_TIME
  • Event Operations Manager Overview Allied Universal® Event Services, North America's premier crowd management, event staffing, and consulting company, offers exciting careers that make you an integral ...
  • 29 Days Ago

I
Event Manager
  • In The Event
  • Salt Lake, UT FULL_TIME
  • Our company is growing and we are seeking an experienced Event Manager to join the team! Our Event Managers are be responsible for creating, coordinating, and executing both small and large scale even...
  • 5 Days Ago

M
Operations Manager
  • Main Event
  • Hoffman, IL FULL_TIME
  • Overview: We are seeking an experienced and dynamic Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our organization....
  • 3 Days Ago

T
Operations Manager
  • The Allure Event Center
  • Chesterton, IN FULL_TIME
  • The Allure On The Lake is a stunning Wedding and Event venue located on a beautiful lake, with expansive windows and breathtaking views, versatile indoor-outdoor space, a private island ceremony site ...
  • 10 Days Ago

C
Line Cook
  • Cooper's Hawk Winery
  • Ashburn, VA
  • The Coopers Hawk Line Cook is critical to the success of the company and plays an integral role in executing a positive ...
  • 4/15/2024 12:00:00 AM

L
Event Concierge
  • Lansdowneresort
  • Leesburg, VA
  • * All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, ...
  • 4/15/2024 12:00:00 AM

B
PM Line Cook ($21-24/hr) - WREN Tysons
  • B.F. Saul Company Hospitality Group
  • Vienna, VA
  • B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. ...
  • 4/14/2024 12:00:00 AM

B
Dishwasher Part Time - Weekend Availability-starting at $16/hour - Holiday Inn Dulles
  • B.F. Saul Company Hospitality Group
  • Sterling, VA
  • B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. ...
  • 4/13/2024 12:00:00 AM

I
Catering and Events Operations Manager
  • IndAroma Hospitality | Restaurant & Catering
  • Tysons Corner, VA
  • Company Description IndAroma Restaurant & Catering has an exciting opportunity for a Catering And Operations Manager to ...
  • 4/11/2024 12:00:00 AM

H
Breakfast Attendant 15/hr
  • Hyatt House Dulles/Sterling
  • Sterling, VA
  • Job Summary: The Complimentary AM Attendant is responsible for providing the highest quality of service possible to gues...
  • 4/11/2024 12:00:00 AM

L
Beverage Cart Supervisor
  • Lansdowneresort
  • Leesburg, VA
  • * Maintain a smooth running and efficient operation as well as our service standards in Turnberrys and on the beverage c...
  • 4/11/2024 12:00:00 AM

C
Sous Chef
  • Compass Group USA
  • Dulles, VA
  • HIRING NOW!! - Sous Chefs- VIP Private Lounges - Washington Dulles International Airport! Working as the Sous Chef, you ...
  • 4/11/2024 12:00:00 AM

Income Estimation for Event Operations Manager jobs
$49,260 to $84,538