How much does a Member Services Manager make in the United States? The average Member Services Manager salary in the United States is $84,311 as of July 27, 2020, but the range typically falls between $74,633 and $96,214. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)... View full job description
Bright Horizons Family Solutions Inc. provides child care and early education, back-up care, and educational advisory services for employers and families. The company operates through three segments: Full Service Center-Based Child Care, Back-Up Care, and Educational Advisory Services. The Full Service Center-Based Chi... More
BRIGHT HORIZONS FAMILY SOLUTIONS INC.
Fiscal Year Ended in 2018
What does a Member Services Manager do?
Member Services Manager in Anchorage, AK
Answer member telephonic inquiries and ensure proper disposition of member requests.
December 31, 2019
Assist in defining and implementing training needs of Member Service Center staff.
January 22, 2020
Evaluate work flow and staffing needs to ensure the delivery of quality member service cost effectively.
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Member Services Manager in the United States. The base salary for Member Services Manager ranges from $74,633 to $96,214 with the average base salary of $84,311. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $77,881 to $103,905 with the average total cash compensation of $89,304.