Technical Sales Support Specialist jobs in the United States

Responsibilities

-Create tickets identifying technical, production, and monitoring issues with Photovoltaic systems.

-Work as a team to resolve ticket issues and close out Service tickets.

-Deliver support to our customers, maintaining high service standards, and contributing to team projects.

-Connect with our customers, recognizing their individual requirements, partnering to resolve their challenges and instilling confidence in our support and product.

-Deliver Enterprise level service by complying to your individual performances on speed, resolution, and accuracy.

-Follow all processes procedures, highlighting areas where they could be improved upon.

-Develop depth of knowledge on applications to support our customers.

-Give and receive thoughtful feedback on team processes, peers, and leadership.

-Perform other duties as assigned.

Qualifications

-Excellent verbal and written communication skills

-Experience in Customer Service

-Experience in Technical Support

-Photovoltaic System Experience

-Knowledge in Electrical Theory

-Knowledge with Kirchhoff’s Circuits Law

-AC/DC Diagnostics

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person