BENEFICIARY SERVICES REPRESENTATIVE (PEBLO)

Naval Health Clinic, Quantico

ABOUT US:

Laredo Technical Services, Inc. provides staffing services to federal Government agencies all over the world. LTSI connects the right people to the right opportunity. With our experience in placing our Team Members throughout the United States and overseas, we excel at providing experienced, professional personnel for a wide range of Professional and Office Administration as well as Medical services. Our goal is to provide the highest quality of professionals in the industry.

LTSI’s culture delivers a strong work ethic while going above and beyond with a sense of urgency. We are the employee-driven company. We strive for excellence every day, which is what sets us apart from all the other government contractors. Our strong work ethic, sense of urgency and commitment to going above and beyond for our clients is what we value most!

As a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) Minority Business Enterprise (MBE) that provides a broad range of administrative, project management, and medical staffing support services, we are also honored to be a Member of the Military Spouse Employment Partnership (MSEP), and we encourage military spouses to apply for any of our positions for which they feel they are qualified.

JOB TITLE: Beneficiary Services Representative (PEBLO)

GOVERNMENT AGENCY & LOCATION:

Naval Health Clinic, Quantico

3259 Catlin Ave.

Quantico, VA 22134

POSITION INFORMATION: This will be a full-time position with work hours 7 a.m. to 4:30 p.m., Monday-Friday, excluding Federal Holidays.

RESPONSIBILITIES:

• MSS Personnel shall follow the MTF Standard Operating Procedures (SOPs) to provide administrative support to the MTF.
• MSS Personnel shall receive, greet, and inform patients, visitors, and hospital personnel and provide accurate responses in a friendly, courteous, and concerned manner.
• MSS Personnel shall fax, cony, scan, print, and type documents to complete daily tasks listed within this contract and the MTF SOPs.
• MSS Personnel shall utilize the Composite Healthcare System (CHCS), the Armed Forces Health Longitudinal Technology Applications (AHLTA), and various other databases in support of patient care and to satisfy administrative requirements.
• MSS Personnel shall maintain a level of productivity comparable with that of other individuals performing similar services.
• MSS Personnel shall provide a variety of clerical and patient contact services to the Medical Evaluation Board (MEB) staff, patients, and Physical Evaluation Board (PEB) Liaison Officer (PEBLO). Contractor support is required to assist the MEB Department at the MTF to achieve its Integrated Disability Evaluation System (IDES) goals and objectives. Contractor support contributes to timely processing of active and reserve component service member case records through IDES. Services also support members who are processing to the Temporary Disability Evaluation Board and the Permanent Disability Evaluation Board, as well as Limited Duty (LIMDU) boards.
• MSS Personnel shall retrieve and return service member health records to the Medical Records section of the MTF, as needed to provide quality, timely patient care.
• MSS Personnel shall review case records for administrative accuracy and verify completion of administrative record requirements by the provider (e.g. signatures, date of service). MSS Personnel shall send Government approved case records to the PEB. 5.4.9. MSS Personnel shall route provider dictations and boards through hospital staff per MTF routing instructions. Associated services include coordination of administrative actions and edits among various internal MTF departments.
• MSS Personnel shall provide printed and routine, non-technical information about medical boards and medical board processing to scheduled and walk-in patients and others who inquire. MSS Personnel shall respond to routine, non-technical requests for information. MSS Personnel shall advise patients regarding policies related to hours of operation and services offered by the Department.
• MSS Personnel shall maintain orderly patient appointment schedules and assist patients by helping them make timely follow-up appointments, reminding them of scheduled appointments, and by notifying them of appointments. MSS Personnel shall provide the patient with the appropriate paperwork for follow-up appointments and post-LIMDU officer counseling and suitability screenings.
• MSS Personnel shall use MTF computer systems to manage department activity, including data input and tracking in Limited Duty Sailor Marine Readiness Tracker (LIMDU SMART), CHCS, Veterans Tracking Application (VTA), AHLTA, Army Knowledge Online (AKO), Navy Knowledge Online (NKO), and other automated systems that may come on-line during the term of the contract. Accuracy of the data entry is paramount to the accuracy of the MTF's reports to higher authority and to internal process monitoring.
• MSS Personnel shall provide administrative services related to the processing of medical boards and efficient operation of the Department. Such activities include word processing, photocopying, facsimile transmissions, telephone management and communication with patients and providers, appointment scheduling for the Department, verification of patient’s identifying and demographic information, distribution of administrative materials, internal mail.
• MSS Personnel shall be responsible for the effective application of policy/procedure and other related managerial tasks and provides information to various agencies on the status of all activities under his/her case workload (e.g. MEB/PEB processing, Line of Duty (LOD) management, and the tracking/medical statistical reporting).
• MSS Personnel shall obtain, assemble and forward all documents and records required by the PEB to the appropriate staff.
• MSS Personnel shall accomplish all actions essential for prompt, effective and adequate caseload processing. In discharging these tasks, MSS Personnel shall communicate directly with the members’ commander or supervisor to obtain any required information or assistance.
• MSS Personnel shall maintain communication with command representatives, case managers, recovery care coordinators, and administrative representatives to obtain required information or assistance.
• MSS Personnel shall educate members whose cases are likely to be referred to the PEB. Examples of education include assuring that the member has an opportunity to read the medical board report and narrative summary prior to PEB referral; educate members about signed statements to the PEB and assist the member to resolve questions concerning the content of the MEB or narrative summary. In cases where the member is mentally incompetent or where the attending physician has determined that release of information to the member would be deleterious to the member’s well-being, education shall be provided to next of kin on behalf of the member. A detailed account of other specific counseling tasks and related services is available in the Policy Guidance on Operating Procedures and Processes for the Disability Evaluation System Program at Navy Medical Treatment Facilities and Non-participating Medical Treatment Facilities (See link in 2.8.)
• MSS Personnel shall educate members about estimated severance pay, retired pay and computation methods, Permanent Disability Retired List (PDRL) compensation and computation methods, disability severance compensation and computation methods, estimation of VA compensation and computation methods.
• MSS Personnel shall accomplish the tasks associated with each stage within these established timeframes as follows:
  • Stage 1: Average referral stage time: Goal is 10 calendar days (active duty)/30 calendar days (reservist)
  • Stage 2: Average claim development stage time: Goal 10 calendar days (active duty)/30 calendar days (reservist)
  • Stage 3: Average medical evaluation stage time (VA Stage): Goal 45 calendar days (active duty and reservist)
  • Stage 4: Average Military Treatment Facility (MTF) MEB stage time: Goal 35 calendar days (active duty and reservist)
• Other duties as assigned.

QUALIFICATIONS:

• A high school diploma OR GED and two (2) years of related work experience are required.
• A fully qualified typist with a minimum of 50 WPM is required.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Office automation skills consistent with accomplishing clerical, statistical and data entry tasks in support of the administrative work of the office, using an automated data processing (ADP) system.
• Ability to communicate effectively, both orally and in writing.
• Be a U.S. citizen
• Basic medical terminology required.
• Minimum of six months experience within the past year related to working in a medical environment with emphasis on healthcare and customer service.

POSITION TIMING: Immediate placement upon completion of security and background checks.

BENEFITS: Health, Dental, and Vision, 401(k), Vacation, Sick Leave, and 11 Paid Federal Holidays including:

• New Year’s Day
• Martin Luther King, Jr. Day
• Presidents Birthday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Laredo Technical Services, Inc. (LTSi) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. LTSi also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. LTSi is an Equal Opportunity/Affirmative Action Employer.