As of February 01, 2025, the average annual salary for a Business Process Analysis Senior Manager in Chattanooga, TN is $155,300. According to Salary.com, salaries can range from a low of $130,082 to a high of $185,294, with most professionals earning between $142,100 and $171,000.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $171,000 | $14,250 | $3,288 | $82 |
| Average | $155,300 | $12,942 | $2,987 | $75 |
| 25th Percentile | $142,100 | $11,842 | $2,733 | $68 |
An entry-level Business Process Analysis Senior Manager with under 1 year experience makes about $151,011. With less than 2 years of experience, a mid-level Business Process Analysis Senior Manager makes around $151,629. After 2-4 years, the Business Process Analysis Senior Manager pay rises to about $153,073. Those senior Business Process Analysis Senior Manager with 5-8 years of experience earn roughly $154,723, and those Business Process Analysis Senior Manager having 8 years or more experience are expected to earn about $156,625 on average.
| Levels | Salary |
|---|---|
| Entry Level Business Process Analysis Senior Manager | $151,011 |
| Intermediate Level Business Process Analysis Senior Manager | $151,629 |
| Senior Level Business Process Analysis Senior Manager | $153,073 |
| Specialist Level Business Process Analysis Senior Manager | $154,723 |
| Expert Level Business Process Analysis Senior Manager | $156,625 |
| Entry Level | 3% |
| Mid Level | 2% |
| Senior Level | 1% |
| Top Level | 0% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Product Quality: Product quality refers to how well a product satisfies customer needs, serves its purpose and meets industry standards. When evaluating product quality, businesses consider several key factors, including whether a product solves a problem, works efficiently or suits customers' purposes.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
| Skill | Salary | Demand |
|---|---|---|
|
Office Administration
|
$203,443 |
31%
|
|
Budgeting
|
$172,383 |
11%
|
|
Customer Communications
|
$169,277 |
9%
|
|
Purchasing
|
$166,171 |
7%
|
|
Installation
|
$164,618 |
6%
|
|
Credit Card
|
$163,065 |
5%
|
