How much does a Call Center Scheduling Manager make in Rochester, NY? The average Call Center Scheduling Manager salary in Rochester, NY is $107,900 as of May 28, 2024, but the range typically falls between $89,600 and $121,800. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Call Center Scheduling Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Scheduling Manager Salary $72,939 Rochester,NY May 28, 2024
25th Percentile Call Center Scheduling Manager Salary $89,600 Rochester,NY May 28, 2024
50th Percentile Call Center Scheduling Manager Salary $107,900 Rochester,NY May 28, 2024
75th Percentile Call Center Scheduling Manager Salary $121,800 Rochester,NY May 28, 2024
90th Percentile Call Center Scheduling Manager Salary $134,455 Rochester,NY May 28, 2024
25% $89,600 10% $72,939 90% $134,455 75% $121,800 $107,900 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Scheduling Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Call Center Scheduling Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Call Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Call Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Call Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Job Openings for Call Center Scheduling Manager in Rochester, NY
  • Legends - Darien Lake Amphitheater [Admin Assistant / Secretary] As a Scheduling Coordinator with Legends, you'll: Align with the General Manager to schedu...
    - Just Posted
  • GENERAL PURPOSE. Using clinical judgment and available resources, approves the ordering of medications for patients treated at the medical center. Oversees...
    - 4 Days Ago
  • Title: Scheduling Coordinator - Heart Center - Poughkeepsie Clinical, Poughkeepsie, NY. Full time/40 hours, 8 hour shifts 8:30am - 5:00pm, Monday - Friday....
    - 3 Days Ago
  • Job Description. Job Title: Call Center Internal Manager. Status: Exempt. Role Overview: The role of the Internal HIVE Manager will work in a authoritative...
    - Just Posted
  • Job Type. Full-time. Description. Integrated Medical Professionals, PLLC (IMP) is the largest multi-specialty urology focused practice in the country. Our ...
    - 1 Day Ago

Career Path for this job

  1. Down a level:

    Call Center Scheduling Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Call Center Scheduling Manager

    5 + years experience
    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
89600
121800
107900

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
95200
136800
118600
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Scheduling Manager in Rochester, NY. The base salary for Call Center Scheduling Manager ranges from $89,600 to $121,800 with the average base salary of $107,900. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $95,200 to $136,800 with the average total cash compensation of $118,600.
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89600
121800

 

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About Rochester, New York    Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) eas....More

Rochester, New York  area prices were up 1.5% from a year ago    View the Cost of Living in Rochester, New York

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