Call Center Traffic and Scheduling Senior Assistant Salary in the United States

The Call Center Traffic and Scheduling Senior Assistant coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Being a Call Center Traffic and Scheduling Senior Assistant generates and provides call volume reports to leadership. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. In addition, Call Center Traffic and Scheduling Senior Assistant typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Call Center Traffic and Scheduling Senior Assistant works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Call Center Traffic and Scheduling Senior Assistant typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)

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