Contact Center Traffic and Scheduling Analyst I Salary in the United States

FAQ about Contact Center Traffic and Scheduling Analyst I

1. Where can a Contact Center Traffic and Scheduling Analyst I earn the most?

A Contact Center Traffic and Scheduling Analyst I's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Traffic and Scheduling Analyst I earns the most in San Jose, CA, where the annual salary of a Contact Center Traffic and Scheduling Analyst I is $64,890.

2. What is the highest pay for Contact Center Traffic and Scheduling Analyst I?

The highest pay for Contact Center Traffic and Scheduling Analyst I is $64,551.

3. What is the lowest pay for Contact Center Traffic and Scheduling Analyst I?

The lowest pay for Contact Center Traffic and Scheduling Analyst I is $40,103.

4. What are the responsibilities of Contact Center Traffic and Scheduling Analyst I?

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.