As of February 01, 2025, the average annual salary for a VP of Customer Service in Charleston, WV is $217,886. Salary.com reports that pay typically ranges from $189,508 to $249,551, with most professionals earning between $163,671 and $278,380.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $277,279 | $23,107 | $5,332 | $133 |
| Average | $242,095 | $20,175 | $4,656 | $116 |
| 25th Percentile | $210,564 | $17,547 | $4,049 | $101 |
An entry-level VP of Customer Service with under 1 year experience makes about $198,458. With less than 2 years of experience, a mid-level VP of Customer Service makes around $200,973. After 2-4 years, the VP of Customer Service pay rises to about $204,327. Those senior VP of Customer Service with 5-8 years of experience earn roughly $209,357, and those VP of Customer Service having 8 years or more experience are expected to earn about $215,645 on average.
| Levels | Salary |
|---|---|
| Entry Level VP of Customer Service | $198,458 |
| Intermediate Level VP of Customer Service | $200,973 |
| Senior Level VP of Customer Service | $204,327 |
| Specialist Level VP of Customer Service | $209,357 |
| Expert Level VP of Customer Service | $215,645 |
| Entry Level | 18% |
| Mid Level | 17% |
| Senior Level | 16% |
| Top Level | 14% |
| Experienced | 11% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Excel: Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
| Skill | Salary | Demand |
|---|---|---|
|
Oral Communication
|
$248,390 |
14%
|
|
Technical Skills
|
$248,390 |
14%
|
|
Coaching
|
$248,390 |
14%
|
|
Project Management
|
$244,032 |
12%
|
|
Data Analytics
|
$244,032 |
12%
|
|
Customer Acquisition
|
$244,032 |
12%
|
