As of April 01, 2025, the average annual salary for a Clinical Navigator- RN in Springfield, MA is $111,490. Salary.com reports that pay typically ranges from $100,940 to $120,420, with most professionals earning between $91,335 and $128,550.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $120,420 | $10,035 | $2,316 | $58 |
| Average | $111,490 | $9,291 | $2,144 | $54 |
| 25th Percentile | $100,940 | $8,412 | $1,941 | $49 |
An entry-level Clinical Navigator- RN with under 1 year experience makes about $108,025. With less than 2 years of experience, a mid-level Clinical Navigator- RN makes around $108,811. After 2-4 years, the Clinical Navigator- RN pay rises to about $109,912. Those senior Clinical Navigator- RN with 5-8 years of experience earn roughly $111,752, and those Clinical Navigator- RN having 8 years or more experience are expected to earn about $114,419 on average.
| Levels | Salary |
|---|---|
| Entry Level Clinical Navigator- RN | $108,025 |
| Intermediate Level Clinical Navigator- RN | $108,811 |
| Senior Level Clinical Navigator- RN | $109,912 |
| Specialist Level Clinical Navigator- RN | $111,752 |
| Expert Level Clinical Navigator- RN | $114,419 |
| Entry Level | 3% |
| Mid Level | 2% |
| Senior Level | 1% |
| Top Level | 0% |
| Experienced | 3% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Case Management: Connecting patients with suitable healthcare providers, resources, and services to ensure they receive optimal, cost-effective care.
Quality Improvement: Applying a set of tools, methods, and practices in analyzing the performance and efforts to successfully improve the overall process.
| Skill | Salary | Demand |
|---|---|---|
|
Team Development
|
$123,754 |
11%
|
|
Patient Rights
|
$120,409 |
8%
|
|
Pain Management
|
$118,179 |
6%
|
|
Commitment
|
$118,179 |
6%
|
|
Oncology
|
$118,179 |
6%
|
|
Home Care
|
$117,065 |
5%
|
