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Customer Retention/Insights Manager Salary in the United States

How much does a Customer Retention/Insights Manager make in the United States?

As of August 01, 2026, the average salary for a Customer Retention/Insights Manager in the United States is $92,210 per year, which breaks down to an hourly rate of $44.

However, a Customer Retention/Insights Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $109,633
  • Majority Range (25th-75th percentile): $86,760 to $101,330
  • Entry-Level (10th percentile): $81,798
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View as table View as graph 25% $86,760 10% $81,798 90% $109,633 75% $101,330 $92,210 50%(Median) Didn’t find job title? Click

Customer Retention/Insights Manager Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $101,330 $8,444 $1,949 $49
Average $92,210 $7,684 $1,773 $44
25th Percentile $86,760 $7,230 $1,668 $42
Check out Customer Retention/Insights Manager Job Openings in the United States
Customer Success Manager Enterprise

Impact.com - Columbus, OH

Customer Success Manager

AssetWatch, Inc. - Columbus, OH

Customer Success Manager

Impact.com - Columbus, OH

Customer Service Manager

Wendy's - Columbus, OH

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Key Factors That Influence Customer Retention/Insights Manager Salaries

A Customer Retention/Insights Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.

How Experience Level Affects Customer Retention/Insights Manager Salaries?

Experience is a primary driver of a Customer Retention/Insights Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service Escalation Specialist (3-5 years): $53,505
  • Customer Service Escalation Manager (5+ years): $98,980
  • At Risk Customer Support Supervisor (5+ years): $64,560
  • Customer Retention/Insights Manager (5+ years): $92,210
Job Role Years of Experience Average Salary
Customer Service Escalation Specialist3-5 years$53,505
Customer Service Escalation Manager5+ years$98,980
At Risk Customer Support Supervisor5+ years$64,560
Customer Retention/Insights Manager5+ years$92,210
$53,505 Customer ...
$98,980 Customer ...
$64,560 At Risk C...
$92,210 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Retention/Insights Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $116,310
  • San Francisco: $115,040
  • Oakland: $112,610

What Skills Can Increase a Customer Retention/Insights Manager's Salary?

Demanded Skills for the Role:

  • Products and Services (Mentioned in 7.52% Job Postings): Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
  • Workday (Mentioned in 3.68% Job Postings): A cloud-based human resource management software system that unifies a wide range of HR functionality into a single system.
  • Retail Management (Mentioned in 1.47% Job Postings): Refers to the process of helping customers find products in your store, It includes everything from increasing your customer pool to how products are presented, and how you fulfill a customer's needs
See More Skills
Skills Demand Percentage
Products and Services 7.52%
Workday 3.68%
Retail Management 1.47%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Retention/Insights Manager's salary.
  • Cash Management: Can increase your salary by up to 27%.
  • Authenticity: Can increase your salary by up to 17%.
  • Team Operations: Can increase your salary by up to 11%.
Skill Salary Salary % Increase
Cash Management
 $117,107
27%
Authenticity
 $107,886
17%
Team Operations
 $102,353
11%
Collaboration
 $100,509
9%
CRM
 $98,665
7%
Consulting
 $97,743
6%
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Customer Retention/Insights Manager Salary by Company Size: Startups vs. Enterprise

Customer Retention/Insights Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $103,224. While startup companies pay approximate $87,325.

Customer Retention/Insights Manager Salary by Company Size

Company Size Employees Average Salary
Startup1~50$87,325
Growth Stage51~500$92,356
Established501~5000$99,681
Enterprise5000+$103,224

Customer Retention/Insights Manager Salary by Industry: Top Paying Sectors

For Customer Retention/Insights Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Internet and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Retention/Insights Manager positions in Edu., Gov't. & Nonprofit or MFG Nondurable typically offer lower base pay, as these industries often view Customer Retention/Insights Manager as a support function rather than a direct revenue driver.

The top paying industries for a Customer Retention/Insights Manager

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Internet$110,652$53.020%
Biotechnology$106,041$51.015%
Financial Services$106,041$51.015%
Energy & Utilities$101,431$49.010%
Insurance$101,431$49.010%

How Education impacts a Customer Retention/Insights Manager's Salary?

Your level of education can impact your salary potential. While many Customer Retention/Insights Managers enter the field with a No Diploma degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Retention/Insights Manager with a No Diploma is between $84,964 and $90,692).

Customer Retention/Insights Manager Salaries by Degree Level

Typical Education for Customer Retention/Insights Manager
Degree Level % of user with this level of education
No Diploma 50.0%
High School 50.0%
Associates 0.0%
Bachelors 50.0%
Masters 50.0%
Doctorate 0.0%
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Customer Retention/Insights Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Retention/Insights Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on August 01, 2026
$86,760
Average $92,210/year
$101,330
$7,230
Average $7,684/month
$8,444
$1,668
Average $1,773/week
$1,949
$42
Average $44/hour
$49
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $101,330 $8,444 $1,949 $49
Average $92,210 $7,684 $1,773 $44
25th Percentile $86,760 $7,230 $1,668 $42

Salaries of jobs related to Customer Retention/Insights Manager

Salary Trends for Customer Retention/Insights Manager

Salaries for a Customer Retention/Insights Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $96,978 in 2023 to around $95,697 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Retention/Insights Manager salary trends, .

Average Annual Salary of Customer Retention/Insights Manager Over Time

2022
$???
2023
$96,978
2024
$96,888
2025
$95,697
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $96,978
2024 $96,888
2025 $95,697
2026
View More
2027
View More

Most common benefits for Customer Retention/Insights Manager

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Retention/Insights Manager

Here are companies hiring for Customer Retention/Insights Manager and their salaries, click below for more details.

Find Your Next Customer Retention/Insights Manager Job

Ready to take the next step in your career? Browse thousands of current Customer Retention/Insights Manager job openings on our job board. Use the search bar below to find your perfect match.

United States

  • OperationsArmy

    Columbus, OH

    Customer Service Manager

    OperationsArmy | Columbus, OH

    Fully Remote Customer Service Manager (Self-Serve SaaS)Remote (U.S.based only) Full-timeApply here :operationsarmy.com / applicationAbout the RoleAre you p... more

    7 Days Ago

  • Resultant

    Columbus, OH

    Customer Success Manager

    Resultant | Columbus, OH

    Job DescriptionWe are looking for a Client Success Manager (CSM) with deep experience in Cisco UCCE, Google CCAI, and managing technology projects for publ... more

    7 Days Ago

  • Sunbelt Rentals

    Columbus, OH

    Manager Customer Safety Training

    Sunbelt Rentals | Columbus, OH

    Join Our Team. Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction... more

    7 Days Ago

  • M/I Homes

    Columbus, OH

    Customer Care Manager

    M/I Homes | Columbus, OH

    Job Description. Job Description. M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving ... more

    7 Days Ago

  • giftHEALTH Inc

    Columbus, OH

    Senior Customer Success Vendor Manager

    giftHEALTH Inc | Columbus, OH

    Job Description. Job Description. Description. About Us. At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the proce... more

    6 Days Ago

  • IIAN

    Columbus, OH

    Claims Manager Customer Service Representative

    IIAN | Columbus, OH

    Claims Manager/Office ClerkAmerican Heartland Ins Agency is looking for a full time Claims Manager/Office Clerk. Employer requests no phone calls please. J... more

    7 Days Ago

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FAQ about Customer Retention/Insights Manager

1. What industry pays the highest salary for Customer Retention/Insights Manager?

The Internet industry offers the highest average compensation for Customer Retention/Insights Manager roles, with salaries approximately 20% above the market median.

2. How much do Nike Insight managers make?

The salary for a Customer Retention/Insights Manager typically ranges from $82,940 to $107,080 per year, with a midpoint of $92,900. This figure reflects base salary and does not include additional compensation.

3. How much does a customer experience manager at Microsoft earn?

The salary for a Customer Retention/Insights Manager at Microsoft typically ranges from $82,940 to $107,080 annually, with a midpoint of $92,900. This range reflects the compensation for professionals in this role, depending on their experience and expertise.

4. How much do Google Insights managers make?

The salary range for a Customer Retention/Insights Manager is approximately $82,940 to $107,080 per year, with a mid-salary of around $92,900. This reflects the base salary without including additional compensation or bonuses.

5. What is the salary of customer journey insights manager in Amazon?

The salary for a Customer Retention/Insights Manager at Amazon typically ranges from $82,940 to $107,080 per year, with a midpoint of $92,900. This range reflects the compensation for professionals in this role, depending on their experience and expertise.

6. How much does a competitive insights manager earn?

As of now, the salary for a Customer Retention/Insights Manager ranges from $82,940 to $107,080 annually, with a midpoint of $92,900. This translates to approximately $39.85 to $51.50 per hour, or about $1,595 to $2,000 per week. The monthly earnings range from $7,245 to $8,578.

7. How much do senior insights managers make?

The salary for a Customer Retention/Insights Manager ranges from a minimum of $82,940 to a maximum of $107,080, with a mid-range salary of $92,900. This reflects the competitive compensation for professionals in this role, emphasizing the importance of customer insights in driving business success.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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