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Customer Service and Support Representative III Salary in Massachusetts

How much does a Customer Service and Support Representative III make in Massachusetts?

As of August 01, 2026, the average salary for a Customer Service and Support Representative III in Massachusetts is $55,010 per year, which breaks down to an hourly rate of $26.

However, a Customer Service and Support Representative III's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $70,714
  • Majority Range (25th-75th percentile): $51,020 to $63,230
  • Entry-Level (10th percentile): $47,387
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View as table View as graph 25% $51,020 10% $47,387 90% $70,714 75% $63,230 $55,010 50%(Median) Didn’t find job title? Click

Customer Service and Support Representative III Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $63,230 $5,269 $1,216 $30
Average $55,010 $4,584 $1,058 $26
25th Percentile $51,020 $4,252 $981 $25
Check out Customer Service and Support Representative III Job Openings in Massachusetts
Customer Service Representative III

Iwaki America Inc. - Holliston, MA

Customer Service Sales Support Representative

Rodenhiser Home Services - Holliston, MA

Customer Support Representative

isolved - Springfield, MA

Customer Support Representative

Kelly Services, Inc. - Chelmsford, MA

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Key Factors That Influence Customer Service and Support Representative III Salaries

A Customer Service and Support Representative III's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Customer Service and Support Representative Salaries?

Experience is a primary driver of a Customer Service and Support Representative III's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Care Representative I (0-1 years): $41,644
  • Customer Care Representative II (1-3 years): $46,978
  • Customer Service and Support Representative III (3-5 years): $55,006
  • Customer Care Representative IV (5-7 years): $61,466
  • Customer Care Team Leader (7+ years): $68,931
Job Role Years of Experience Average Salary
Customer Care Representative I0-1 years$41,644
Customer Care Representative II1-3 years$46,978
Customer Service and Support Representative III3-5 years$55,006
Customer Care Representative IV5-7 years$61,466
Customer Care Team Leader7+ years$68,931
$41,644 Customer ...
$46,978 Customer ...
$55,006 Customer ...
$61,466 Customer ...
$68,931 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Service and Support Representative IIIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $52,140
  • Amherst: $52,520
  • Barre: $53,050

Customer Service and Support Representative III Salary by Company Size: Startups vs. Enterprise

Customer Service and Support Representative III salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $61,581. While startup companies pay approximate $52,096.

Customer Service and Support Representative III Salary by Company Size

Company Size Employees Average Salary
Startup1~50$52,096
Growth Stage51~500$55,097
Established501~5000$59,467
Enterprise5000+$61,581

Customer Service and Support Representative III Salary by Industry: Top Paying Sectors

For Customer Service and Support Representative III roles, the industry you choose can affect earning potential by as much as 42% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 22% above the average. In contrast, Customer Service and Support Representative positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Customer Service and Support Representative III as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service and Support Representative III

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$67,112$32.022%
Energy & Utilities$66,012$32.020%
Pharmaceuticals$64,912$31.018%
Insurance$63,261$30.015%
Biotechnology$60,511$29.010%

Customer Service and Support Representative III Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service and Support Representative III's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$51,020
Average $55,010/year
$63,230
$4,252
Average $4,584/month
$5,269
$981
Average $1,058/week
$1,216
$25
Average $26/hour
$30
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $63,230 $5,269 $1,216 $30
Average $55,010 $4,584 $1,058 $26
25th Percentile $51,020 $4,252 $981 $25

Customer Service and Support Representative III Salary Growth & Career Path

Customer Service and Support Representative III
Customer Care Representative IV
Customer Care Manager

For a Customer Service and Support Representative III, the most direct path to higher earnings is advancing to the Customer Care Representative IV role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $61,500 - a projected growth of 12% over your current level.

Salaries of jobs related to Customer Service and Support Representative III

Find Your Next Customer Service and Support Representative III Job

Ready to take the next step in your career? Browse thousands of current Customer Service and Support Representative III job openings on our job board. Use the search bar below to find your perfect match.

United States

  • GLFHC

    Methuen, MA

    Customer Support Representative

    GLFHC | Methuen, MA

    Job Description. Job Description. Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organiza... more

    8 Days Ago

  • CrossFit

    Amherst, MA

    Customer Support Representative

    CrossFit | Amherst, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-sty... more

    8 Days Ago

  • CrossFit

    Pittsfield, MA

    Customer Support Representative

    CrossFit | Pittsfield, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-sty... more

    8 Days Ago

  • CrossFit

    Leominster, MA

    Customer Support Representative

    CrossFit | Leominster, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-sty... more

    8 Days Ago

  • CrossFit

    Burlington, MA

    Customer Support Representative

    CrossFit | Burlington, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-sty... more

    8 Days Ago

  • CrossFit

    Plymouth, MA

    Customer Support Representative

    CrossFit | Plymouth, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-sty... more

    8 Days Ago

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Cost of Living In Massachusetts

Cost of Living in Massachusetts is
8.8% Higher
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