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Customer Service and Support Representative I Salary in the United States

How much does a Customer Service and Support Representative I make in the United States?

As of May 01, 2026, the average salary for a Customer Service and Support Representative I in the United States is $38,270 per year, which breaks down to an hourly rate of $18.

However, a Customer Service and Support Representative I's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $44,479
  • Majority Range (25th-75th percentile): $34,900 to $41,520
  • Entry-Level (10th percentile): $31,832
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View as table View as graph 25% $34,900 10% $31,832 90% $44,479 75% $41,520 $38,270 50%(Median) Didn’t find job title? Click

Customer Service and Support Representative I Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $41,520 $3,460 $798 $20
Average $38,270 $3,189 $736 $18
25th Percentile $34,900 $2,908 $671 $17
Check out Customer Service and Support Representative I Job Openings in the United States
Customer Support Representative

Vibrance Events - Cincinnati, OH

Customer Service Representative

Carlisle Brake & Friction - Medina, OH

Customer Service Representative

Covetus - Milford, OH

Customer Service Representative

LHH - Cincinnati, OH

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Key Factors That Influence Customer Service and Support Representative I Salaries

A Customer Service and Support Representative I's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Customer Service and Support Representative Salaries?

Experience is a primary driver of a Customer Service and Support Representative I's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service and Support Representative I (0-1 years): $38,262
  • Customer Care Representative II (1-3 years): $43,151
  • Customer Care Representative III (3-5 years): $50,510
  • Customer Care Representative IV (5-7 years): $56,460
  • Customer Care Team Leader (7+ years): $63,308
Job Role Years of Experience Average Salary
Customer Service and Support Representative I0-1 years$38,262
Customer Care Representative II1-3 years$43,151
Customer Care Representative III3-5 years$50,510
Customer Care Representative IV5-7 years$56,460
Customer Care Team Leader7+ years$63,308
$38,262 Customer ...
$43,151 Customer ...
$50,510 Customer ...
$56,460 Customer ...
$63,308 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Service and Support Representative Is

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $48,260
  • San Francisco: $47,740
  • Oakland: $46,730

What Skills Can Increase a Customer Service and Support Representative I's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 40.36% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Microsoft Office (Mentioned in 1.68% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
  • Customer Care (Mentioned in 1.06% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
See More Skills
Skills Demand Percentage
Customer Service 40.36%
Microsoft Office 1.68%
Customer Care 1.06%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Service and Support Representative I's salary.
  • Leadership: Can increase your salary by up to 15%.
  • Client Service: Can increase your salary by up to 14%.
  • Customer Relationship: Can increase your salary by up to 12%.
Skill Salary Salary % Increase
Leadership
$44,011
15%
Client Service
$43,628
14%
Customer Relationship
$42,862
12%
Flexibility
$42,480
11%
Presentation
$42,097
10%
Empathy
$41,332
8%
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How Education impacts a Customer Service and Support Representative I's Salary?

Your level of education can impact your salary potential. While many Customer Service and Support Representative Is enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Service and Support Representative I with a High School Diploma or Technical Certificate is between $36,117 and $38,364).

Customer Service and Support Representative I Salaries by Degree Level

Typical Education for Customer Service and Support Representative I
Degree Level % of user with this level of education
No Diploma 1.6%
High School 40.2%
Associates 15.2%
Bachelors 39.6%
Masters 3.4%
Doctorate 0.0%
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Customer Service and Support Representative I Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service and Support Representative I's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on May 01, 2026

Customer Service and Support Representative I Salary Growth & Career Path

For a Customer Service and Support Representative I, the most direct path to higher earnings is advancing to the Customer Care Representative II role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $43,200 - a projected growth of 13% over your current level.

Salary Trends for Customer Service and Support Representative I

Salaries for a Customer Service and Support Representative I can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $34,372 in 2023 to around $33,475 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Service and Support Representative I salary trends, .

Average Annual Salary of Customer Service and Support Representative I Over Time

2022
$???
2023
$34,372
2024
$33,785
2025
$33,475
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $34,372
2024 $33,785
2025 $33,475
2026
View More
2027
View More

Most common benefits for Customer Service and Support Representative I

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Service and Support Representative I

Here are companies hiring for Customer Service and Support Representative I and their salaries, click below for more details.

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Ready to take the next step in your career? Browse thousands of current Customer Service and Support Representative I job openings on our job board. Use the search bar below to find your perfect match.

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FAQ about Customer Service and Support Representative I

1. How much does a customer service representative make?

Customer Service Representatives earn a minimum salary of $35,530, a median salary of $39,440, and a maximum salary of $44,280. This reflects a competitive pay scale, with the highest earners in the field making significantly more than the lowest.

2. What does a customer support specialist do?

Customer support specialists assist customers with inquiries or concerns related to a company's products or services. They provide information about specifications and features to enhance the customer experience. Additionally, they may collaborate with sales teams to ensure a smooth transition to ownership. The salary for this role ranges from $35,530 to $44,280, with a midpoint of $39,440.

3. How much do support workers get paid in America?

In the USA, Customer Service and Support Representatives earn between $35,530 and $44,280 annually, with a median salary of $39,440. Entry-level positions typically start at $35,530, while experienced representatives can earn up to $44,280 per year.

4. How much do customer service reps make in the USA?

Customer Service Representatives in the USA earn between $35,530 and $44,280 annually, with a median salary of $39,440. This translates to an hourly wage ranging from approximately $17.06 to $21.25, with the midpoint being around $18.97. Salaries can vary based on experience, location, and the specific employer.

5. Can customer service be a good career?

Customer service can be a rewarding career, offering job stability as professionals are consistently in demand. With salaries ranging from $35,530 to $44,280, this field provides opportunities for growth and development. By ensuring positive customer interactions, representatives play a vital role in fostering loyalty and contributing to a company's long-term success.

6. Which country has the lowest salary?

Tanzania has one of the lowest minimum wages globally, with a variable rate based on sector. The updated minimum wage in 2024 is 60,000 TZS, roughly $23.59 USD monthly. In comparison, a Customer Service and Support Representative in the U.S. earns between $35,530 and $44,280 annually, highlighting significant wage disparities.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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