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Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

Repairing: To put something that is damaged, broken, or not working correctly, back into good condition or make it work again.

Process Inspection: In manufacturing it refers to inspection at any point along the production cycle. This is done to check the parameters within each section of the process and whether they are in accordance with industry standards such as ISO 9001 and EASA.