As of March 01, 2025, the average annual salary for a Field Customer Support Manager in South Bend, IN is $124,130. According to Salary.com, salaries can range from a low of $96,333 to a high of $152,271, with most professionals earning between $109,580 and $138,860.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $138,860 | $11,572 | $2,670 | $67 |
| Average | $124,130 | $10,344 | $2,387 | $60 |
| 25th Percentile | $109,580 | $9,132 | $2,107 | $53 |
An entry-level Field Customer Support Manager with under 1 year experience makes about $117,179. With less than 2 years of experience, a mid-level Field Customer Support Manager makes around $117,822. After 2-4 years, the Field Customer Support Manager pay rises to about $119,323. Those senior Field Customer Support Manager with 5-8 years of experience earn roughly $121,039, and those Field Customer Support Manager having 8 years or more experience are expected to earn about $124,059 on average.
| Levels | Salary |
|---|---|
| Entry Level Field Customer Support Manager | $117,179 |
| Intermediate Level Field Customer Support Manager | $117,822 |
| Senior Level Field Customer Support Manager | $119,323 |
| Specialist Level Field Customer Support Manager | $121,039 |
| Expert Level Field Customer Support Manager | $124,059 |
| Entry Level | 6% |
| Mid Level | 5% |
| Senior Level | 4% |
| Top Level | 2% |
| Experienced | 0% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Support Services: Support Services means those activities provided to or on behalf of a person in the areas of personal care and assistance and property maintenance in order to allow a person to live in the least restrictive environment.
Expense Control: Expense control is the process of making direct changes to spending. Ideally, these changes are informed by cost control data. It is use to analyze income and expenditure.
| Skill | Salary | Demand |
|---|---|---|
|
Project Management
|
$131,578 |
6%
|
|
Innovation
|
$131,578 |
6%
|
|
Process Improvement
|
$131,578 |
6%
|
|
Construction Management
|
$130,337 |
5%
|
|
Warehouse Operations
|
$130,337 |
5%
|
|
Continuous Improvement
|
$129,095 |
4%
|
