As of April 01, 2025, the average annual salary for a Guest Reception Supervisor in Lowell, MA is $44,200. Salary.com reports that pay typically ranges from $39,900 to $50,100, with most professionals earning between $35,985 and $55,472.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,100 | $4,175 | $963 | $24 |
| Average | $44,200 | $3,683 | $850 | $21 |
| 25th Percentile | $39,900 | $3,325 | $767 | $19 |
An entry-level Guest Reception Supervisor with under 1 year experience makes about $42,585. With less than 2 years of experience, a mid-level Guest Reception Supervisor makes around $42,783. After 2-4 years, the Guest Reception Supervisor pay rises to about $44,232. Those senior Guest Reception Supervisor with 5-8 years of experience earn roughly $46,175, and those Guest Reception Supervisor having 8 years or more experience are expected to earn about $46,440 on average.
| Levels | Salary |
|---|---|
| Entry Level Guest Reception Supervisor | $42,585 |
| Intermediate Level Guest Reception Supervisor | $42,783 |
| Senior Level Guest Reception Supervisor | $44,232 |
| Specialist Level Guest Reception Supervisor | $46,175 |
| Expert Level Guest Reception Supervisor | $46,440 |
| Entry Level | 4% |
| Mid Level | 3% |
| Senior Level | 0% |
| Top Level | 4% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Guest Relations: Guest relations are responsible for greeting & welcoming the guest in a friendly and professional manner when they arrive, escorting the guest to the room.
Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
| Skill | Salary | Demand |
|---|---|---|
|
Collaboration
|
$47,736 |
8%
|
|
Team Management
|
$47,294 |
7%
|
|
Analysis
|
$46,852 |
6%
|
|
Sustainability
|
$46,852 |
6%
|
|
Coordination
|
$46,410 |
5%
|
|
Accountability
|
$46,410 |
5%
|
