As of February 01, 2025, the average annual salary for a Heavy Equipment Service Technician II in Baltimore, MD is $68,400. According to Salary.com, salaries can range from a low of $52,543 to a high of $90,561, with most professionals earning between $60,100 and $80,000.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $80,000 | $6,667 | $1,538 | $38 |
| Average | $68,400 | $5,700 | $1,315 | $33 |
| 25th Percentile | $60,100 | $5,008 | $1,156 | $29 |
An entry-level Heavy Equipment Service Technician II with under 1 year experience makes about $64,976. With less than 2 years of experience, a mid-level Heavy Equipment Service Technician II makes around $65,582. After 2-4 years, the Heavy Equipment Service Technician II pay rises to about $68,502. Those senior Heavy Equipment Service Technician II with 5-8 years of experience earn roughly $71,939, and those Heavy Equipment Service Technician II having 8 years or more experience are expected to earn about $72,798 on average.
| Levels | Salary |
|---|---|
| Entry Level Heavy Equipment Service Technician II | $64,976 |
| Intermediate Level Heavy Equipment Service Technician II | $65,582 |
| Senior Level Heavy Equipment Service Technician II | $68,502 |
| Specialist Level Heavy Equipment Service Technician II | $71,939 |
| Expert Level Heavy Equipment Service Technician II | $72,798 |
| Entry Level | 5% |
| Mid Level | 4% |
| Senior Level | 0% |
| Top Level | 5% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Relationship: Customer relations is the company-wide process of nurturing positive relationships with your customers . It helps you connect with your customers on a much more personal level and create a sense of mutual understanding with them.
Preventative Maintenance: Developing and implementing maintenance strategies to increase equipment life expectancy and avoid unplanned downtime.
| Skill | Salary | Demand |
|---|---|---|
|
Budgeting
|
$85,500 |
25%
|
|
Management Skills
|
$79,344 |
16%
|
|
Customer Relationship
|
$72,504 |
6%
|
|
Analysis
|
$71,136 |
4%
|
|
Leadership
|
$71,136 |
4%
|
|
Troubleshooting
|
$71,136 |
4%
|
