As of March 01, 2025, the average annual salary for a PC Helpdesk Technician II in Houston, TX is $61,490. Salary.com reports that pay typically ranges from $55,190 to $68,590, with most professionals earning between $49,454 and $75,054.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $68,590 | $5,716 | $1,319 | $33 |
| Average | $61,490 | $5,124 | $1,183 | $30 |
| 25th Percentile | $55,190 | $4,599 | $1,061 | $27 |
An entry-level PC Helpdesk Technician II with under 1 year experience makes about $59,131. With less than 2 years of experience, a mid-level PC Helpdesk Technician II makes around $59,317. After 2-4 years, the PC Helpdesk Technician II pay rises to about $61,173. Those senior PC Helpdesk Technician II with 5-8 years of experience earn roughly $63,793, and those PC Helpdesk Technician II having 8 years or more experience are expected to earn about $64,841 on average.
| Levels | Salary |
|---|---|
| Entry Level PC Helpdesk Technician II | $59,131 |
| Intermediate Level PC Helpdesk Technician II | $59,317 |
| Senior Level PC Helpdesk Technician II | $61,173 |
| Specialist Level PC Helpdesk Technician II | $63,793 |
| Expert Level PC Helpdesk Technician II | $64,841 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 1% |
| Top Level | 4% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Field Service: Managing and optimizing operations to respond to and address customer requests at off-site locations or client sites.
Computer Repair: Computer repair is the process of identifying, troubleshooting and resolving problems and issues in a faulty computer.
| Skill | Salary | Demand |
|---|---|---|
|
Presentation
|
$64,565 |
5%
|
|
Collaboration
|
$63,950 |
4%
|
|
Initiative
|
$63,950 |
4%
|
|
Leadership
|
$63,950 |
4%
|
|
Innovation
|
$63,335 |
3%
|
|
Insight
|
$63,335 |
3%
|
