As of April 01, 2025, the average annual salary for a Retail Shift Supervisor in Scranton, PA is $38,300. According to Salary.com, salaries can range from a low of $31,996 to a high of $46,324, with most professionals earning between $35,000 and $42,500.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $42,500 | $3,542 | $817 | $20 |
| Average | $38,300 | $3,192 | $737 | $18 |
| 25th Percentile | $35,000 | $2,917 | $673 | $17 |
An entry-level Retail Shift Supervisor with under 1 year experience makes about $36,538. With less than 2 years of experience, a mid-level Retail Shift Supervisor makes around $37,409. After 2-4 years, the Retail Shift Supervisor pay rises to about $39,832. Those senior Retail Shift Supervisor with 5-8 years of experience earn roughly $40,152, and those Retail Shift Supervisor having 8 years or more experience are expected to earn about $40,473 on average.
| Levels | Salary |
|---|---|
| Entry Level Retail Shift Supervisor | $36,538 |
| Intermediate Level Retail Shift Supervisor | $37,409 |
| Senior Level Retail Shift Supervisor | $39,832 |
| Specialist Level Retail Shift Supervisor | $40,152 |
| Expert Level Retail Shift Supervisor | $40,473 |
| Entry Level | 5% |
| Mid Level | 2% |
| Senior Level | 4% |
| Top Level | 5% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Community Relations: Creating, managing, and establishing a good and beneficial relationship with the communities to promote the welfare of the community.
CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
| Skill | Salary | Demand |
|---|---|---|
|
Loss Prevention
|
$43,662 |
14%
|
|
Integrity
|
$42,513 |
11%
|
|
Accountability
|
$42,130 |
10%
|
|
Computer Systems
|
$41,747 |
9%
|
|
KPI
|
$41,364 |
8%
|
|
Store Management
|
$41,364 |
8%
|
