Customer Retention Representative II Salary in District of Columbia

How much does a Customer Retention Representative II make in District of Columbia? The average Customer Retention Representative II salary in District of Columbia is $39,618 as of January 20, 2020, but the range typically falls between $36,186 and $43,894. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $36,186 10% $33,061 90% $47,786 75% $43,894 $39,618 50%(Median)
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Job Description

Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. To be a Customer Retention Representative II typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $39,419 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $39,419 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $39,419 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $39,419 Date Updated January 20, 2020
Job Openings for Customer Retention Representative II in District of Columbia
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