As of April 01, 2025, the average annual salary for a Front Desk Manager in Mount Prospect, IL is $51,981. According to Salary.com, salaries can range from a low of $38,003 to a high of $66,992, with most professionals earning between $44,664 and $59,839.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $59,839 | $4,987 | $1,151 | $29 |
| Average | $51,981 | $4,332 | $1,000 | $25 |
| 25th Percentile | $44,664 | $3,722 | $859 | $21 |
An entry-level Front Desk Manager with under 1 year experience makes about $49,251. With less than 2 years of experience, a mid-level Front Desk Manager makes around $49,579. After 2-4 years, the Front Desk Manager pay rises to about $51,981. Those senior Front Desk Manager with 5-8 years of experience earn roughly $54,561, and those Front Desk Manager having 8 years or more experience are expected to earn about $54,913 on average.
| Levels | Salary |
|---|---|
| Entry Level Front Desk Manager | $49,251 |
| Intermediate Level Front Desk Manager | $49,579 |
| Senior Level Front Desk Manager | $51,981 |
| Specialist Level Front Desk Manager | $54,561 |
| Expert Level Front Desk Manager | $54,913 |
| Entry Level | 2% |
| Mid Level | 2% |
| Senior Level | 3% |
| Top Level | 8% |
| Experienced | 9% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Front Office Operations: The primary functions of the front office include reservations, checking in and out, the handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer enquiries, arranging guest services, and more
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
| Skill | Salary | Demand |
|---|---|---|
|
Commitment
|
$58,219 |
12%
|
|
Software Maintenance
|
$57,179 |
10%
|
|
Analysis
|
$56,660 |
9%
|
|
Front Office Operations
|
$55,100 |
6%
|
|
Service Quality
|
$54,060 |
4%
|
|
Interviewing
|
$54,060 |
4%
|
