How much does a Help Desk Support, Sr. make in the United States? The average Help Desk Support, Sr. salary in the United States is $62,595 as of May 28, 2020, but the range typically falls between $55,658 and $70,702. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Help Desk Support, Sr. provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Being a Help Desk Support, Sr. responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Additionally, Help Desk Support, Sr. coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. The Help Desk Support, Sr. has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2020 Salary.com)... View full job description
Primerica, Inc., together with its subsidiaries, provides financial products to middle income households in the United States and Canada. The company operates in three segments: Term Life Insurance; Investment and Savings Products; and Corporate and Other Distributed Products. It underwrites individual term life insura... More
Fiscal Year Ended in 2019
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Aberdeen Proving Ground, MD
Requires solid understanding of large-scale data center and network architectures, monitoring and fault management.
October 15, 2019
Provide technical expertise in troubleshooting alerts/incidents, resolving issues based on mission priorities and working with PMOs / vendors to obtain support as required.
February 04, 2020
Assist the government with planning, setup, deployment, upgrade, maintenance and migration of network monitoring capabilities on large network enterprises.
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Support, Sr. in the United States. The base salary for Help Desk Support, Sr. ranges from $55,658 to $70,702 with the average base salary of $62,595. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,631 to $72,137 with the average total cash compensation of $63,628.