How much does an Inbound Contact Center Supervisor make in Santa Maria, TX? The average Inbound Contact Center Supervisor salary in Santa Maria, TX is $52,022 as of September 01, 2024, but the range typically falls between $45,575 and $60,442. Salary ranges can vary widely depending on many important factors, including
education, certifications, additional skills,
the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
What skills does an Inbound Contact Center Supervisor need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
3.
Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
Mastering certain skills can make the compensation of an Inbound Contact Center Supervisor higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Initiative, you can get a 7% salary raise. If you are good at Communicates Effectively, your salary will increase by 6%.If you are expert in Leadership, your salary will rise by 5%.
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Job Description for Inbound Contact Center Supervisor
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)...
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Job Openings for Inbound Contact Center Supervisor
in Santa Maria, TX
Title. Overnight Contact Center Supervisor. _HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household ...
Contact Center Sales and Retention Supervisor. Ezee Fiber is currently seeking a. bilingual Spanish Contact Center Sales and Retention Supervisor. to overs...
Contact Center Customer Care Supervisor-Austin. 1501 S MoPac Expy, Austin, TX 78746, USA. Full-time. Department: Customer Service. Role Type: Hybrid. Emplo...
Experienced in a Health Care / Plan Customer Service Center professional. Individual should possess extensive knowledge of health insurance. Experience in ...
Technical Service Supervisor - Contact Center. Ezee Fiber is seeking a Technical Service Supervisor to be part of a. team of high-energy, customer-oriented...
- 7 Days Ago
Career Path for Inbound Contact Center Supervisor
A career path is a sequence of jobs that leads to your short- and long-term career goals.
Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Inbound Contact Center Supervisor, the upper level is Inbound Contact Center Senior Supervisor and then progresses to Inbound Contact Center Manager.
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
VASO CORP
Company Description
Fiscal Year Ended in 2021
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
Inbound Contact Center Supervisor Pay Difference by Location
Inbound Contact Center Supervisor salary varies from city to city.
Compared with national average salary of Inbound Contact Center Supervisor, the highest Inbound Contact Center Supervisor salary is in San Francisco, CA, where the Inbound Contact Center Supervisor salary is 25.0% above.
The lowest Inbound Contact Center Supervisor salary is in Miami, FL, where the Inbound Contact Center Supervisor salary is 3.5% lower than national average salary.
Santa Maria is a census-designated place (CDP) in Cameron County, Texas, United States. The population was 733 at the 2010 census, down from 846 at the 2000 census. It is part of the Brownsville–Harlingen Metropolitan Statistical Area.
Santa Maria is located near the southwest corner of Cameron County at 26°4′41″N 97°50′53″W / 26.07806°N 97.84806°W / 26.07806; -97.84806 (26.077955, -97.847926). U.S. Route 281 passes through, leading southeast 27 miles (43 km) to Brownsville and west 26 miles (42 km) to Hidalgo. The community is about one mile north of the Rio Grande, which forms the Mexico–...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Inbound Contact Center Supervisor Salary by Global Country
Inbound Contact Center Supervisor salary varies from country to country.
There are several factors that mainly impact the Inbound Contact Center Supervisor salary, including cost of living, economic conditions, market rates and legal differences.
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Browse Related Job Categories With Inbound Contact Center Supervisor
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries.
Inbound Contact Center Supervisor salary varies from category to category.
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Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for an Inbound Contact Center Supervisor, base salary plus other pay elements
Average Base Salary
Core compensation
 
 
 
45575
60442
52022
Average Total Cash Compensation
Includes base and annual incentives
 
 
 
47493
65628
56052
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Contact Center Supervisor in Santa Maria, TX. The base salary for Inbound Contact Center Supervisor ranges from $45,575 to $60,442 with the average base salary of $52,022. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,493 to $65,628 with the average total cash compensation of $56,052.
About Santa Maria, Texas Santa Maria is a census-designated place (CDP) in Cameron County, Texas, United States. The population was 733 at the 2010 census, down from 846 at th....More