As of April 01, 2025, the average annual salary for a Lead Dispatcher in Towson, MD is $55,931. Salary.com reports that pay typically ranges from $49,014 to $65,043, with most professionals earning between $42,717 and $73,339.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $63,081 | $5,257 | $1,213 | $30 |
| Average | $54,244 | $4,520 | $1,043 | $26 |
| 25th Percentile | $47,536 | $3,961 | $914 | $23 |
An entry-level Lead Dispatcher with under 1 year experience makes about $52,834. With less than 2 years of experience, a mid-level Lead Dispatcher makes around $53,350. After 2-4 years, the Lead Dispatcher pay rises to about $54,692. Those senior Lead Dispatcher with 5-8 years of experience earn roughly $56,883, and those Lead Dispatcher having 8 years or more experience are expected to earn about $60,011 on average.
| Levels | Salary |
|---|---|
| Entry Level Lead Dispatcher | $52,834 |
| Intermediate Level Lead Dispatcher | $53,350 |
| Senior Level Lead Dispatcher | $54,692 |
| Specialist Level Lead Dispatcher | $56,883 |
| Expert Level Lead Dispatcher | $60,011 |
| Entry Level | 3% |
| Mid Level | 2% |
| Senior Level | 1% |
| Top Level | 5% |
| Experienced | 11% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Background Check: A background check or background investigation is a review of a potential employee's criminal, commercial and financial records. The goal of background checks is to ensure the safety and security of the employees in the organisation
Law Enforcement: Law enforcement is any system by which some members of society act in an organized manner to enforce the law by discovering, deterring, rehabilitating, or punishing people who violate the rules and norms governing that society. Although the term encompasses entities such as courts and prisons, it is most frequently applied to those who directly engage in patrols or surveillance to dissuade and discover criminal activity, and those who investigate crimes and apprehend offenders, a task typically carried out by the police or another law enforcement organization. Furthermore, although law enforcement may be most concerned with the prevention and punishment of crimes, organizations exist to discourage a wide variety of non-criminal violations of rules and norms, effected through the imposition of less severe consequences.
| Skill | Salary | Demand |
|---|---|---|
|
Initiative
|
$59,846 |
7%
|
|
Commitment
|
$59,846 |
7%
|
|
Time Management
|
$59,287 |
6%
|
|
Leadership
|
$59,287 |
6%
|
|
Verbal Communication
|
$59,287 |
6%
|
|
Customer Satisfaction
|
$58,728 |
5%
|
