As of April 01, 2025, the average annual salary for a Loan Servicing Supervisor in Richmond, VA is $61,161. According to Salary.com, salaries can range from a low of $52,839 to a high of $72,774, with most professionals earning between $56,805 and $67,239.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $67,239 | $5,603 | $1,293 | $32 |
| Average | $61,161 | $5,097 | $1,176 | $29 |
| 25th Percentile | $56,805 | $4,734 | $1,092 | $27 |
An entry-level Loan Servicing Supervisor with under 1 year experience makes about $59,535. With less than 2 years of experience, a mid-level Loan Servicing Supervisor makes around $59,860. After 2-4 years, the Loan Servicing Supervisor pay rises to about $60,706. Those senior Loan Servicing Supervisor with 5-8 years of experience earn roughly $62,249, and those Loan Servicing Supervisor having 8 years or more experience are expected to earn about $63,429 on average.
| Levels | Salary |
|---|---|
| Entry Level Loan Servicing Supervisor | $59,535 |
| Intermediate Level Loan Servicing Supervisor | $59,860 |
| Senior Level Loan Servicing Supervisor | $60,706 |
| Specialist Level Loan Servicing Supervisor | $62,249 |
| Expert Level Loan Servicing Supervisor | $63,429 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 3% |
| Top Level | 1% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Word: Microsoft Word or MS Word is a popular word-processing program used mainly for creating documents, such as brochures, letters, learning activities, quizzes, tests, and students' homework assignments
Financial Services: A services provided by the finance industry, which encompasses a broad range of businesses that manage money. These services involve banking, brokerage, mortgages, credit cards, payment services, real estate, investment funds, taxes and accounting.
| Skill | Salary | Demand |
|---|---|---|
|
Motivating
|
$73,393 |
20%
|
|
Calendaring
|
$67,888 |
11%
|
|
Employee Performance Management
|
$67,888 |
11%
|
|
Partnering
|
$67,888 |
11%
|
|
Verbal Communication
|
$67,277 |
10%
|
|
Lending Products
|
$66,665 |
9%
|
