Hourly Wage for Product Complaint Supervisor Salary in the United States

FAQ about Product Complaint Supervisor

1. What are the responsibilities of Product Complaint Supervisor?

Supervises the team that handles the intake, triage, investigation, and reporting of product complaints. Monitors and reviews investigation findings to ensure the appropriate risk classification is assigned and ensures compliance with regulatory agencies. Analyzes data and reviews recommendations and solutions based on the investigation's findings. Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. May handle more complex complaints. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.