As of January 01, 2025, the average annual salary for a Service Contract Administration Manager in Lowell, MA is $122,132. Salary.com reports that pay typically ranges from $105,296 to $146,001, with most professionals earning between $89,968 and $167,732.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $133,823 | $11,152 | $2,574 | $64 |
| Average | $111,945 | $9,329 | $2,153 | $54 |
| 25th Percentile | $96,513 | $8,043 | $1,856 | $46 |
An entry-level Service Contract Administration Manager with under 1 year experience makes about $115,118. With less than 2 years of experience, a mid-level Service Contract Administration Manager makes around $115,867. After 2-4 years, the Service Contract Administration Manager pay rises to about $118,364. Those senior Service Contract Administration Manager with 5-8 years of experience earn roughly $121,361, and those Service Contract Administration Manager having 8 years or more experience are expected to earn about $127,378 on average.
| Levels | Salary |
|---|---|
| Entry Level Service Contract Administration Manager | $115,118 |
| Intermediate Level Service Contract Administration Manager | $115,867 |
| Senior Level Service Contract Administration Manager | $118,364 |
| Specialist Level Service Contract Administration Manager | $121,361 |
| Expert Level Service Contract Administration Manager | $127,378 |
| Entry Level | 3% |
| Mid Level | 4% |
| Senior Level | 6% |
| Top Level | 8% |
| Experienced | 14% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Collaboration: Works cooperatively and shares ideas with coworkers and managers to achieve common goals and objectives.
Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
Contract Negotiation: Creating an agreement to legally binding terms to obtain favorable results.
| Skill | Salary | Demand |
|---|---|---|
|
Account Growth
|
$135,567 |
11%
|
|
B2B
|
$131,903 |
8%
|
|
Team Management
|
$131,903 |
8%
|
|
Insight
|
$131,903 |
8%
|
|
Customer Relationship
|
$131,903 |
8%
|
|
Customer Engagement
|
$130,681 |
7%
|
