Technical Customer Support Manager Salary in Memphis, Tennessee
Technical Customer Support Manager Salary in Memphis, TN
How much does a Technical Customer Support Manager make in Memphis, TN? The average Technical Customer Support Manager salary in Memphis, TN is $107,093 as of March 26, 2024, but the range typically falls between $93,917 and $121,856. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Technical Customer Support Manager Salary | $81,921 | Memphis,TN | March 26, 2024 |
| 25th Percentile Technical Customer Support Manager Salary | $93,917 | Memphis,TN | March 26, 2024 |
| 50th Percentile Technical Customer Support Manager Salary | $107,093 | Memphis,TN | March 26, 2024 |
| 75th Percentile Technical Customer Support Manager Salary | $121,856 | Memphis,TN | March 26, 2024 |
| 90th Percentile Technical Customer Support Manager Salary | $135,297 | Memphis,TN | March 26, 2024 |
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What skills does a Technical Customer Support Manager need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Project Management: Project management is the application of processes, methods, skills, knowledge and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters. Project management has final deliverables that are constrained to a finite timescale and budget.
Use Cases: A use case is a written description of how users will perform tasks on your website. It is a methodology used in system analysis to identify, clarify and organize system requirements.
Supply Chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.
Job Description for Technical Customer Support Manager
Technical Customer Support Manager manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Being a Technical Customer Support Manager implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Technical Customer Support Manager makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. The Technical Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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CONNEXIONS FEDERAL SERVICES - Memphis, TNIT Operations Technical Call Center Support Start: Immediate. Type: W2 Contract. Duration: Multi Year Location: Memphis, Tennessee (On site). Active Secret...- 1 Day Ago
Career Path for Technical Customer Support Manager
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Technical Customer Support Manager, the upper level is Technical Customer Support Senior Manager and then progresses to Technical Customer Support Director.
What does a Technical Customer Support Manager do?
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Technical Customer Support Manager Pay Difference by Location
Technical Customer Support Manager salary varies from city to city. Compared with national average salary of Technical Customer Support Manager, the highest Technical Customer Support Manager salary is in San Francisco, CA, where the Technical Customer Support Manager salary is 25.0% above. The lowest Technical Customer Support Manager salary is in Miami, FL, where the Technical Customer Support Manager salary is 3.5% lower than national average salary.
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About Memphis, Tennessee
Similar Jobs to Technical Customer Support Manager
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Technical Customer Support Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
| Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Level of Education for Technical Customer Support Manager
Jobs with different levels of education may pay very differently. Check the Technical Customer Support Manager salary of your education level.
- Technical Customer Support Manager Salaries with No Diploma
- Technical Customer Support Manager Salaries with a High School Diploma or Technical Certificate
- Technical Customer Support Manager Salaries with an Associate's Degree
- Technical Customer Support Manager Salaries with a Bachelor's Degree
- Technical Customer Support Manager Salaries with a Master's Degree or MBA
- Technical Customer Support Manager Salaries with a JD, MD, PhD or Equivalent
Technical Customer Support Manager Salary by Global Country
Technical Customer Support Manager salary varies from country to country. There are several factors that mainly impact the Technical Customer Support Manager salary, including cost of living, economic conditions, market rates and legal differences. Click below to Technical Customer Support Manager salary of the other country.
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About Memphis, Tennessee Memphis is a city located along the Mississippi River in southwestern Shelby County, Tennessee, United States. The 2017 city population was 652,236, m....More
Memphis, Tennessee area prices were up 1.3% from a year ago View the Cost of Living in Memphis, Tennessee
Technical Customer Support Manager Salary in popular cities: Nashville, Knoxville, Chattanooga
Skills associated with Technical Customer Support Manager: Customer Support Policies, Standards and Procedures, Escalation Management, Customer Support, Service Management ...More
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