Technical Customer Support Specialist II Salary in Alicia, Arkansas

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Technical Customer Support Specialist II Salary in Alicia, AR

How much does a Technical Customer Support Specialist II make in Alicia, AR? The average Technical Customer Support Specialist II salary in Alicia, AR is $67,669 as of March 26, 2024, but the range typically falls between $57,476 and $78,172. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Technical Customer Support Specialist II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Specialist II Salary $48,195 Alicia,AR March 26, 2024
25th Percentile Technical Customer Support Specialist II Salary $57,476 Alicia,AR March 26, 2024
50th Percentile Technical Customer Support Specialist II Salary $67,669 Alicia,AR March 26, 2024
75th Percentile Technical Customer Support Specialist II Salary $78,172 Alicia,AR March 26, 2024
90th Percentile Technical Customer Support Specialist II Salary $87,735 Alicia,AR March 26, 2024
25% $57,476 10% $48,195 90% $87,735 75% $78,172 $67,669 50%(Median) Didn’t find job title? Click
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Check out Technical Customer Support Specialist II Job Openings in Alicia, Arkansas

Health & Safety Specialist - II- Technical Trainer

Arkansas Electric Cooperative Corporation - Little Rock, AR

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Customer Support Technical Analyst

Euronet Worldwide, Inc. - Little Rock, AR

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TECHNICAL CUSTOMER SUPPORT II - ONSITE

Lumen Technologies Australia Pty - Fayetteville, AR

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Technical Support Engineer II - Db2

Rocket Software, Inc. - Bentonville, AR

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What skills does a Technical Customer Support Specialist II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

CRM: Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.

3.

Zendesk: Zendesk is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications.

See More Skills
Customer Service 16.55%
CRM 1.46%
Zendesk 1.08%
Others 80.91%

Job Description for Technical Customer Support Specialist II

Technical Customer Support Specialist II responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist II utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist II records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Customer Support Specialist II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Technical Customer Support Specialist II information for you to search for. Click on search button below to see Technical Customer Support Specialist II job openings or enter a new job title here.

Job Openings for Technical Customer Support Specialist II in Alicia, AR
  • Arkansas Electric Cooperative Corporation - Little Rock, AR
    Are you a current or former line worker looking for a change. No extended storm work, no mandate to be on call, less risk, and a chance to coach others. Th...
    - 3 Days Ago
  • Euronet Worldwide, Inc. - Little Rock, AR
    Euronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet. Euronet Software Solutions was established with the mission of devel...
    - 3 Days Ago
  • Lumen Technologies Australia Pty - Fayetteville, AR
    TECHNICAL CUSTOMER SUPPORT II - ONSITE. Date:** Apr 29, 2021. Company:** Lumen Technologies. This job requisition is no longer posted. Please contact your ...
    - 2 Days Ago
  • Rocket Software, Inc. - Bentonville, AR
    It's fun to work in a company where people truly BELIEVE in what they're doing. Job Description Summary. The Associate Technical Support Engineer assists R...
    - 3 Days Ago
  • SPP - Little Rock, AR
    Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure ...
    - 3 Days Ago

Career Path for Technical Customer Support Specialist II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Specialist II, the upper level is Technical Customer Support Specialist III and then progresses to Technical Customer Support Specialist IV.

Technical Customer Support Specialist II
Technical Customer Support Specialist III
Technical Customer Support Specialist IV
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Technical Customer Support Specialist II Pay Difference by Location

Technical Customer Support Specialist II salary varies from city to city. Compared with national average salary of Technical Customer Support Specialist II, the highest Technical Customer Support Specialist II salary is in San Francisco, CA, where the Technical Customer Support Specialist II salary is 25.0% above. The lowest Technical Customer Support Specialist II salary is in Miami, FL, where the Technical Customer Support Specialist II salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

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Understand the total compensation opportunity for a Technical Customer Support Specialist II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
57476
78172
67669

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
58961
81928
70017
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Specialist II in Alicia, AR. The base salary for Technical Customer Support Specialist II ranges from $57,476 to $78,172 with the average base salary of $67,669. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $58,961 to $81,928 with the average total cash compensation of $70,017.
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For a real-time salary target, tell us more about your role in the four categories below.

57476
78172

 

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About Alicia, Arkansas    Alicia is a town in Lawrence County, Arkansas, United States. The population was 124 at the 2010 census. Alicia is located at 35°53′40″N 91°5′1″W / ....More

Alicia, Arkansas  area prices were up 1.3% from a year ago    View the Cost of Living in Alicia, Arkansas

Technical Customer Support Specialist II Salary in popular cities: Little Rock, Fort Smith, Fayetteville

Skills associated with Technical Customer Support Specialist II: Customer Support, Tier 2 Support, Remote Support, Technical Support ...More

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Salary estimation for Technical Customer Support Specialist II at companies like : Rivercity Holdings Inc, Peachtree City GA 30269, UPMC St .Margaret Hospital